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2021-05-11 Services & Organisation Committee Meeting Agenda
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Page 92 of 96
OUR CUSTOMERS
Number of requests received x month % of requests completed within target date x month
Level of customer demand & whether service levels appropriate Indicator of whether service levels are satisfacto!
2500 100%
2250
en a i
ee ee Po. & 80%
1750 ~~ ~ 7a =e se
1500 —_ a af nm os f m = i... "aa, o* s .
gare wy & “"s . o°
1250 60% ae
ole of eee
~7 iow Be eee ee
250 AAA “
om BEEERE EG 20%
July Aug Sept Oct Nov Dec Jan Feb March Apr May June
@ All others @ Local Laws w Parks 0%
@ Waste Management # Works Operations — @ Environmental Health July Aug Sept Oct Nov Dec Jan Feb March Apr May June
Comment
Categories show the 'Work Groups’ that on average receive the highest number of
requests each month.
Average seconds of "wait" time in phone queue Number of planning applications decided within statutory timeframe
Service timeliness / capacity to respond Service timeliness
60 30 -
. Ga Not decided
of lm Decided
*, *, sete, mee January (not decided)
40 *e, . a 20 === February (not decided)
AE TT
: : | / —
. . Ne
0 cm O Rap
July Aug Sept Oct Nov Dec Jan Feb March Apr May June “ev ag "erg An “ow Oa cag
Comment
March total decided - 59 applications. Not decided - 10 applications
2018/19 data is shown by dotted purple line. 2019/20 data is shown by black line Page 92 of 96See the original
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