Compiled Reference Document - 51995.1611.04 (As Published)

                     ●​ Complaints Hotline: Monitored by Duty Manager during operational hours.​

                     ●​ Complaint Response:​

                               ○​ Logged immediately.​

                               ○​ Investigated within 7 days.​

                               ○​ Complainant contacted with outcome.​

                     ●​ Quarterly Meetings: Offered to local residents to provide updates on operations
                        and listen to feedback.​




                 2. Safety and Security Measures
                 Ensuring the safety and security of patrons, staff, and the surrounding community is
                 central to Crackerjack’s operations. Measures are designed to protect individuals,
                 reduce risks, and align with obligations under the RAMP, Liquor Act 1992, and Council
                 expectations.

                 2.1 Staffing and RSA Compliance

                     ●​ RSA Obligations:
                          ○​ All staff serving liquor must hold a current RSA certificate.
                          ○​ At least one Approved Manager (RMLV accredited) rostered during all
                             licensed hours.
                     ●​ Manager Responsibilities:
                          ○​ Oversee RSA compliance.
                          ○​ Respond to incidents of intoxication or disorderly behaviour.
                          ○​ Ensure no service to minors, intoxicated, or quarrelsome patrons.

                 2.2 Security Arrangements

                     ●​ Functions and Events:
                           ○​ Security assessed for each event (e.g., Melbourne Cup, major bowls
                              competitions).
                           ○​ Licensed crowd controllers engaged where higher risk anticipated.
                     ●​ Protocols:
                           ○​ Crowd controllers to hold RSA and be identifiable by uniform.
                           ○​ Security briefed on “Quiet Dispersal” expectations for closing.




Document Set ID: 24240356
                  24092246
Version: 1, Version Date: 22/10/2025
                          02/09/2025