Compiled Reference Document - 51995.1611.04 (As Published)

                 6.6 Escalation

                     ●​ Unresolved Complaints:​

                               ○​ Escalated to Venue Manager for further investigation.​

                     ●​ Persistent Issues:​

                               ○​ If repeated complaints arise, management will review procedures,
                                  increase monitoring, or introduce further mitigation.​

                     ●​ External Engagement:​

                               ○​ Where required, Council or Police may be consulted to ensure
                                  transparency.​


                 6.7 Noise-Specific Complaints

                     ●​ Integration with Noise Management Plan:​

                               ○​ Noise complaints immediately trigger perimeter checks and sound level
                                  readings.​

                               ○​ Findings recorded in Noise Monitoring Log and Complaint Register.​

                     ●​ Preventative Adjustment:​

                               ○​ If noise is approaching limits, corrective action taken before further
                                  breaches occur.​


                 6.8 Vexatious or Repetitive Complaints

                     ●​ Professional Handling:​

                               ○​ All complaints logged, even if perceived to be vexatious.​

                     ●​ Review:​

                               ○​ History of complaints considered; mediation with community or Council
                                  sought if patterns emerge.​


                 6.9 Community Engagement



Document Set ID: 24240356
                  24092246
Version: 1, Version Date: 22/10/2025
                          02/09/2025