Compiled Reference Document - 51995.1611.04 (As Published)

                     ●​ Quarterly Meetings:​

                               ○​ Venue invites nearby residents to meet with management quarterly to
                                  discuss concerns.​

                     ●​ Feedback Mechanisms:​

                               ○​ Feedback form available on the venue website.​

                               ○​ Suggestions and positive feedback also logged for review.​


                 6.10 Monitoring and Review

                     ●​ Monthly Review:​

                               ○​ Management reviews Complaint Register monthly to identify recurring
                                  issues.​

                     ●​ Annual Report:​

                               ○​ Summary of complaints and actions presented in annual OMP review.​




                 7. Emergency and Incident Management
                 Effective emergency and incident management procedures are essential to safeguard
                 patrons, staff, and the community. Crackerjack’s approach is proactive, structured, and
                 compliant with workplace health and safety (WHS) legislation, fire safety codes, and
                 RAMP obligations.

                 7.1 Emergency Response Planning

                     ●​ Evacuation Plan:​

                               ○​ Clearly marked exits throughout the premises, including indoor dining,
                                  outdoor areas, and the bowling green.​

                               ○​ Designated assembly points located away from the building, with signage.​




Document Set ID: 24240356
                  24092246
Version: 1, Version Date: 22/10/2025
                          02/09/2025