Compiled Reference Document - 51995.1611.04 (As Published)

                 9. Staff Training and Development
                 Crackerjack recognises that well-trained staff are central to the successful
                 implementation of this Operational Management Plan (OMP). A structured training and
                 development program ensures staff are aware of their responsibilities, confident in their
                 roles, and capable of maintaining compliance with regulatory requirements and
                 community expectations.

                 9.1 Induction Training Program

                     ●​ Scope:​

                               ○​ All new staff undergo induction during their first week of employment.​

                     ●​ Content:​

                               ○​ Responsible Service of Alcohol (RSA) obligations.​

                               ○​ Overview of the Risk Assessed Management Plan (RAMP).​

                               ○​ Noise mitigation protocols, including quiet pack-down and bin restrictions.​

                               ○​ Complaint handling and community engagement expectations.​

                               ○​ Emergency and evacuation procedures.​

                               ○​ Waste management, recycling, and hygiene protocols.​

                     ●​ Objective:​

                               ○​ Ensure staff understand the venue’s policies, community responsibilities,
                                  and the importance of respectful conduct at all times.​


                 9.2 Ongoing Training and Certification

                     ●​ RSA and RMLV:​

                               ○​ All liquor service staff must maintain current RSA certification.​

                               ○​ Approved Managers must maintain current RMLV accreditation.​




Document Set ID: 24240356
                  24092246
Version: 1, Version Date: 22/10/2025
                          02/09/2025