Compiled Reference Document - 51995.1611.04 (As Published)

                     ●​ Refresher Training:​

                               ○​ Conducted every six months covering RSA, complaint handling, noise
                                  management, and emergency response.​

                     ●​ Specialised Training:​

                               ○​ First aid and AED training provided to selected staff.​

                               ○​ Security staff trained in de-escalation and conflict resolution techniques.​

                               ○​ Kitchen and bar staff trained in food safety and hygiene compliance.​


                 9.3 Role-Specific Training

                     ●​ Duty Managers:​

                               ○​ Trained to oversee compliance with OMP protocols.​

                               ○​ Responsible for logging noise checks, complaints, and incidents.​

                     ●​ Bar and Floor Staff:​

                               ○​ Trained to monitor patron behaviour, identify signs of intoxication, and
                                  enforce RSA refusals.​

                     ●​ Kitchen Staff:​

                               ○​ Focus on waste minimisation, portion control, and safe food handling.​

                     ●​ Event Staff:​

                               ○​ Additional training in crowd control and function risk assessment.​


                 9.4 Emergency and Incident Response Training

                     ●​ Scenario-Based Drills:​

                               ○​ Conducted quarterly to simulate fires, medical emergencies, and
                                  disorderly conduct.​

                               ○​ Staff rotate roles to ensure broad capability.​




Document Set ID: 24240356
                  24092246
Version: 1, Version Date: 22/10/2025
                          02/09/2025