2015-02-03 Planning & Organisation Committee Agenda

PLANNING & ORGANISATION COMMITTEE MEETING AGENDA                                                                                         3 FEBRUARY 2015


SECTION            RECENT ACHIEVEMENTS                            CURRENT PRIORITIES                               LOOKING AHEAD
                       Website Update project redefined and          Co-ordination of training in community          Maintain and increase          effective
                        approved with new templates available          engagement standards (IAP2) for                  community engagement
                        from Resolute January 15. New                  members of the CE Branch, managers
                        platform proposal not going ahead              and those involved in CE projects from
                        based on ongoing cost basis. Wevideo           each department.
                        training undertaken                       
                      Communications Group and Manager
                        CE Branch training
                      Communications Survey prepared and
                        emailed to ratepayers
Customer Service      Customer Service Charter draft               Cross training of Customer Service             Process and procedure improvement.
                        completed.                                     Officers between counter, cashier and          CSO training and development.
                                                                       phones.                                        Development of Branch Plan.
                                                                     Monitoring of CSO calls for training and
                                                                       improvement purposes.
                                                                     On line customer service training
                                                                       initiative
                                                                     Develop scripting to assist to customer
                                                                       service officers to respond to enquiries
                                                                       about different Council services.
                                                                     Develop statistic capturing for face to
                                                                       face CSOs.
                                                                     Improvement       to    current   phone
                                                                       reporting.

Governance            Council Report 2014 completed and            Finalise draft ‘Acceptable Request             Inform Councillors and staff re process
                        adopted by Council.                            Guidelines’ (Council Level Policy).              for dealings with lobbyists.
                      Policy review finalised (to be reported      Finalise draft ‘Contact with Lobbyists         Implement Risk Management Plan
                        at    upcoming      Audit    Committee         Policy’ (Council Level Policy) and               2015
                        meeting).                                      contact with Lobbyists Form and                Delegations Review 2015/2016
                      Governance review finalised (to be             Register.                                      Insurance renewals 2015/2016
                        reported at upcoming Audit Committee         Complete      draft     Public   Interest      Finalising Local Law Process.
                        meeting).                                      Disclosure Policy (Council Level               Updating and improving Governance,
                                                                     Policy).                                         Lobbyists, and Internal Audit section on
                                                                     Involvement in project to develop new            Council’s website and intranet.
                                                                       local laws incl. reporting to Council.


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