OPERATIONAL PLAN 2024-25 Q3 QUARTERLY REPORTING (Referred from Services and Organisation Committee Meeting dated 10 June 2025 - Item 8.1) · Attachment 1 - Q3 Operational Plan Update

Details of Initiatives that are completed:

 Initiatives on Target

 OP Ref     Initiative                                           Service/Mgr Responsible   Status     Reason for Status
 5.1.1      Implement a Customer Experience Program to Customer Experience                 On Track   CX Steering Committee meeting regularly; Systems & Processes,
            create better experiences for our customers Manager                                       Customer Service Charter, Community Satisfaction Survey
            across the organisation.                                                                  Working Groups formed; Councillor, Executive and Leadership
                                                                                                      Group briefed. Implementation of actions constrained by
                                                                                                      available resourcing.
 5.1.2      Assess the community’s satisfaction with Council     Community Services        On Track   Preparation underway for Satisfaction Survey to go live May
            services to identify opportunities for improved      Director                             2025. Final report from consultant expected end of June 2025.
            service delivery.
 5.2.3      Finalise the review of the Service Level Catalogue   Chief Executive Officer   On Track   To occur as part of the 2025/26 budget process/report.
            to assist Council in planning and delivering
            sustainable services to the community.
 5.3.3      Develop a contemporary Integrated Enforcement        Local Laws Manager        On Track   In draft proposed completion second quarter 2025.
            and Compliance Policy.                                                                    Final draft completed March 2025. Council Workshop
                                                                                                      conducted in March 2025, with no additional feedback or
                                                                                                      changes to the Policy. Council Report (currently drafted) to be
                                                                                                      tabled in May 2025.
 5.3.4      Implement a business improvement program to Chief Executive Officer            On Track   Key departments have engaged business improvement officers
            identify opportunities for increased efficiency and                                       to link in with ICT Business Improvement Officer to identify
            effectiveness in Council’s operations.                                                    efficiencies and possible system upgrades or new systems
                                                                                                      requirements. The rollout of the system improvements is
                                                                                                      progressing well and implementation is expected as
                                                                                                      programmed.
 5.4.1      Develop      an     appropriate      capability Chief Executive Officer        On Track   Annual branch plans to deliver on Operational Plan objectives
            framework/plan (finance, systems and people)                                              are compulsory for all branches. New systems and upgrades are
            that supports the Corporate Plan objectives.                                              being identified and a specific budget has been allocated to
                                                                                                      support their implementation. The work on an overall
                                                                                                      consolidated capability plan and framework is on the task list for
                                                                                                      2025/26.