SARA RFI - Ecological Assessment Report

INTRODUCTION                                                                                                      1-13
                                                       (Noise)      Policy     1997, emissions.
                                                       Department of Environment and
                                                       HeritageNoise     Measurement
                                                       Manual,     Department     of
                                                       Environment and Heritage, 3rd
                                                       Ed. (1999).

        Water Quality Guidelines                       ANZECC – Water Quality           Applies to the construction and
                                                       Guidelines (2000)Water Quality   post-construction phases for the
                                                       Sampling Manual, Department      mitigation      of     potential
                                                       of Environment and Heritage,     pollutants on water bodies.
                                                       3rd Ed. (2000).

        The preparation of this EMP has been undertaken following a review of existing information
        including the following:
        •    Ecological Restoration Plan and Specifications- C&B Consultants May 2005.
        •    Fauna Management Plan – C&B Consultants May 2005.
        •    Landscape Master Plan – Landgraphics- May 2005.
        •    Fire Management Plan – WBM, May 2005
        •    Various engineering documents prepared by Tate Professional Engineers.

1.7     Complaints Procedure

        The SEO will receive and record all complaints during the construction phase. The SEO will be
        (unless otherwise nominated) the initial point of contact. The contact details of this nominee will be
        made available to the public during construction by means of a sign placed in a clearly visible
        location near the main access point to the site.

        The SEO will establish a Complaints and Incidents Register and all legitimate and verifiable
        complaints received will be investigated and logged into the Register, recording:
        •      date, time and method of complaint (e.g. phone, personal contact, letter);
        •      complainant details (name, address and contact details);
        •      nature of complaint;
        •      response initiated; and
        •      action taken.

        The objective is to process complaints as quickly as possible and in a consultative manner. The
        complainant should be advised within 48 hours of the status of the investigation and the time frame
        for resolution. Procedures are to be documented in a Incident/ Community Feedback Form.

        Significant complaints will be reported to Council’s nominated person. All complaints will be noted
        and included in monthly reports. The SEO is to prepare a Complaints and Incidents Register prior to
        the commencement of construction.



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