SARA RFI - Ecological Assessment Report

EMP – CONSTRUCTION PHASE                                                                                   4-27

4.12 Element C.12: Community Liaison and Feedback
        Policy:            To promptly respond to community feedback received by the developer and other site
                           personnel.



       Strategy:           To ensure that any community feedback or complaint is responded to and
                           addressed appropriately.

       Responsibility: Site Environmental Officer/Superintendent/ Project Manager.

       Management Actions:
       1.     Inform residential community in Serenity Close in writing about work 3 days before
              commencement.
       2.     Upon receiving a complaint, the SEO is to register the complaint in the Complaints Register (see
              Section 1.7) and complete in the Incident/Community Feedback Form (to be developed prior to
              commencement). All site staff and contractors will be required to direct any complaints to the
              SEO.
       3.     All community feedback received by the Principal Contractor, SEO or others must be recorded
              on the Complaints and Incidents Register, and on the Incident/Community Feedback Form. The
              form is to be forwarded to the Superintendent or nominated representative within 48 hours, and
              outline actions taken.
       4.     If the Principal Contractor can take remedial action, then action must be taken promptly.
        5.    If the remedial action required is beyond the Principal Contractor’s control, then the
              Incident/Community Feedback Form is to be sent to the Superintendent for investigation within
              24 hours.
        6.    The Superintendent is to review the Incident/Community Feedback Form within 24 hours, take
              action if required, and report to the Principal Contractor.
        7.    The Principal Contractor is to insert the completed Incident/Community Feedback into the
              company register.
        8.    Advise community feedback of actions taken to rectify issue.
        9.    The Developer shall notify Council of any adverse community feedback on a quarterly basis.

       Performance Requirement: No community complaints received. All local residents potentially
       affected by construction activity to be kept informed. Prompt response to community feedback.

       Monitoring: To be undertaken in accordance with community responses (see Sections 1.7 and 1.8).

       Reporting:    The Principal Contractor/SEO will               record the following items           on the
       Incident/Community Feedback Form:
       1.     Time, date and nature of community feedback.
       2.     Type of communication (telephone, letter, personal, etc).
       3.     Name, contact address, telephone number of person providing community feedback.


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