2017-11-07 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                       7 NOVEMBER 2017


BRANCH ACTIVITIES                           RECENT ACHIEVEMENTS                       CURRENT PRIORITIES                            THE NEXT QUARTER
ZEN goals.                                                                                 efficient unit.                                 Plan and implement further
                                                                                                                                             improvements.
Operate the facility in line with the           Revenue currently $5,561 up on         Maintain favourable results achieved
endorsed budget.                                  budget while expenditure was             YTD in the centre’s operation.
                                                  $8,158 underspent. Collectively
                                                  this leads to a net position of
                                                  $13,719 ahead of budget for
                                                  Quarter 1.
Finalise the development and                   First Draft of website reviewed.        Continue the development of                 Implement approved marketing
implementation of the centre’s strategic                                                   marketing strategy and website for            strategy, including social media.
marketing plan, including the launch of a                                                  the centre.                                 Social Media Training for selected
standalone website and social media                                                                                                      staff.
channels.
Continue to implement service review           Plans underway for introduction of      Further development of Junior               Meeting to discuss usage agreement
recommendations, including:                      new Junior Program offering.              Program offering, for implementation          with NDBA scheduled in October.
     Formalising the usage                   Schedule of works established for         in February 2018.                           Commence works to outdoor
         agreement between NLC and               enhancement of outdoor compound                                                         compound area.
         the NDBA.                               area to accommodate group fitness
     Introducing enhanced junior               training.
         program offerings.
Business as Usual activities                   Attendance numbers for Group            Finalise details of new group fitness           Preparation for upcoming events:
                                                 Fitness Program up 26% compared           timetable offering, to be delivered           -       Ultimate Fight Night (Oct.)
                                                 to same period last year.                 January 2018.                                 -       Contender of the Codes charity
                                               Successful September school             Continue to implement plans to                        boxing event (Nov.)
                                                 holiday activities delivered.             freshen up areas of the facility                Deliver customer satisfaction survey
                                               Noosa Alive! Performance by Opera         which currently look tired and run                to café patrons.
                                                 Australia in July with over 700           down.
                                                 people attending.                       Investigate and plan for rectification
                                               Worn carpet replaced in upstairs          of remaining building defects
                                                 Group Fitness room.                       identified in the recent building
                                               Painting completed in café and            condition assessments.
                                                 upstairs group fitness areas.
Noosa Community Support
Launch a standalone NCS website.               Website continues to receive            Refine website content.                   Continually improve website.
                                                 referrals, particularly for Home
                                                 Assist Secure.
                                               Promotional material was reviewed
                                                 and some minor changes were


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