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2017-11-07 Services & Organisation Committee Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 NOVEMBER 2017
Page 132 of 135
OUR CUSTOMERS
Measure Measure
Number of requests received x month % of requests completed within target date x month
Purpose Purpose
Level of customer demand & whether service levels appropriate Indicator of whether service levels are satisfactory
2250 100%
2000 —
1750 = ff 80%
— ~ o>", . .
1500 rH — ed — Neu ne ~ Vegnuetanee Zoenne "aan
1250 H peer we
] a | 60% + —
1000 ,
70 |
40%
500 —————
250 $$
0 20% —————l——q-y_ Hm ir
July Aug Sept Oct Nov Dec Jan Feb March April May June
0%
&@ All others & Local Laws ia Parks July Aug Sept Oct Nov Dec Jan Feb March April May June
&@ Waste Management ®& Works Operations @ Environmental Health
Comment Comment
Categories show the 'Work Groups’ that on average receive the highest number of
requests each month.
Measure Measure
Average seconds of "wait" time in phone queue % of planning applications decided within statutory timeframe
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
120 100%
80%
90
a J
sBnEte, *. ” %s 60%
60 s e ?
=.
40%
30 20%
0 0%
ss & SF & SF Wh Yr
~ s\ Ss July Aug
s e & * & < vw iad w s @MCU Reconfiguration sOp Works mOp Works (Veg) #DBW RAP smTotal
Comment
Some technical issues in calculating September data.
Under the new Planning Act, a Preliminary Building Approval (PBA) is now named a Development Permit
for Building Works (DBW)
2015/16 data is shown by dotted purple line. 2016/17 data is shown by black line
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