2017-11-07 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                              7 NOVEMBER 2017


BRANCH ACTIVITIES                 RECENT ACHIEVEMENTS                        CURRENT PRIORITIES                          THE NEXT QUARTER
Revenue Services

Rating System                        Incorporation of separate interest       Review current rate arrears levels        Issue of January rate levy.
                                       figures into reminder notices per          and proceed with additional recovery      Update service memos on the newly
                                       audit request.                             action on identified properties.            created waste service records and
                                     Liaise with waste management             Remove the temporary waste bin              improve reporting on the new
                                       branch to ensure green waste bins          charges and update the waste                charges.
                                       delivered in September rollout are         records in preparation for the
                                       accurately recorded in the property        January levy.
                                       and rating system.
Commence work on Technology One      In conjunction with ICT, commence        Commence internal discussion to           Work with all areas of Council to
name and address register (NAR)        work on removing duplicate NAR             educate key staff regarding the             update procedures to minimise the
cleansing                              entries.                                   current issues and future risks             creation of duplicates moving
                                                                                  associated with duplicated records.         forward.

Business as Usual activities         September Fire Returns completed         Responding to customer rating             Half-yearly pensioner verification
                                       (State Emergency Levy).                    queries.                                    undertaken prior to issue of January
                                                                                Processing of agency payments,              levy.
                                                                                  and direct debit draw on discount         Work with TechnologyOne regarding
                                                                                  day.                                        implementation of new software,
                                                                                                                              including identify the data cleansing
                                                                                                                              activities that need to be completed
                                                                                                                              pre migration.




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