Meeting papers

Theme – Excellence as a Council                                                                                           Corporate Plan 2017-2037 Focus Area: 5.2 Maximise financial opportunities for Council land holdings
                                                                                                                          for the purpose of maximising non-rate revenue


                                                                                                                          Operational Initiative
                                                          The goal is delivered through a focus on the following
                                                                                                                          Continue to investigate industrial land development opportunities
Corporate Plan
                                                          strategic pathways:

                                                          — Maintain a focus on excellence in Customer Service            Outcomes

2017-2037                                                    and improved service delivery.                               To facilitate economic growth and in consideration of alternative revenue sources
                                                          — Maximise financial opportunities for Council land holdings
                                                            for the purpose of maximising non-rate revenue.               Progress Commentary for 1 July 2022 - 30 June 2023

Goal:The Noosa                                            — Further develop systems to promote continuous improvement.
                                                          — Embed corporate values into the organisational culture.
                                                                                                                          — Planning, investigation, and analysis work to commence mid-2023 calendar year. Funding for further
                                                                                                                            investigation approved as part of the FY2023/24 budget.
                                                          — Improve online customer interface services.

Shire community                                           — Continue to meet or exceed all statutory financial ratios
                                                             and key operational targets.
                                                                                                                          Status
                                                                                                                          Behind Schedule
                                                          — Ensure that workforce planning is in place across the
                                                                                                                          The investigation of Industrial land development opportunities is included in the Strategic Review of Council Land
is proud of                                                  organisation.
                                                          — Improve and maintain the safety and wellbeing of employees.
                                                                                                                          incorporated in the FY23/24 Operational Plan

                                                          — Enhance opportunities for the community to engage

its Council
                                                                                                                          Corporate Plan 2017-2037 Focus Area: 5.3 Further develop systems to promote continuous improvement




                                                                                                                                                                                                                                                          Noosa Council Annual Report 2022 - 2023
                                                             with the Council and ensure community engagement
                                                             best practice is embedded in Council operations.
                                                          — Ensure that Council business activities remain                Operational Initiative
                                                             competitive and profitable.                                  Continue the transition to T1 Ci Anywhere for Council’s enterprise management system
                                                          — Ensure that Business Continuity Plans are developed
                                                             and tested.                                                  Outcomes
                                                          — Strengthen Council’s governance framework and
                                                                                                                          Integration of council’s systems to streamline operations, increase flexibility, increase productivity, and cost
                                                             develop leadership potential.
                                                                                                                          efficiencies
                                                          — Embed risk management practices into decision
                                                             making processes.
                                                                                                                          Progress Commentary for 1 July 2022 - 30 June 2023
                                                                                                                          — Automated invoice processing (ITP) completed in June 2023.
Corporate Plan 2017-2037 Focus Area: 5.1 Maintain a focus on excellence in Customer Service
and improved service delivery
                                                                                                                          — The implementation of new animals (including online animal registration), infringement, and debtor systems
                                                                                                                            with a planned go-live in August 2023 to accommodate EOFY, rating period and allow extra testing to ensure
Operational Initiative
Review Council’s Customer Service Charter                                                                                   positive go-live for staff and customers.


Outcomes                                                                                                                  Status
To review standards of customer service and deliver improved customer service aligned to community expectations           On Track and Ongoing
                                                                                                                          The transition and system development is included in the development of a new ICT and Digital Strategy
Progress Commentary for 1 July 2022 - 30 June 2023                                                                        incorporated in the FY23/24 Operational Plan
— This review has been deferred until FY23/24 following the restructure of Council and the shift in responsibility
  to the Community Director. A comprehensive review of customer service and community expectations including
  the location of services is planned.

Status
Behind Schedule
The CS Charter is Included in the development of a customer experience program is incorporated in the FY23/24
Operational Plan

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