Meeting papers

Corporate Plan 2017-2037 Focus Area: 5.4 Embed corporate values into the organisational culture                 Corporate Plan 2017-2037 Focus Area: 5.7 Ensure that workforce planning is in place across the organisation

Operational Initiative                                                                                          Operational Initiative
Employee satisfaction survey                                                                                    Develop and implement an employee attraction and retention strategy


Outcomes                                                                                                        Outcomes
Increased employee satisfaction                                                                                 Increased job satisfaction and the attraction and retention of talented people


Progress Commentary for 1 July 2022 - 30 June 2023                                                              Progress Commentary for 1 July 2022 - 30 June 2023
— Detailed survey postponed to FY23/24 and will be delivered through the People and Culture Branch as a pulse   — Employer of Choice (EOC) activities have continued under the expanded THRIVE Program.
  survey focused on organisational values.
                                                                                                                — Leadership Development is another key focus, and we have successfully completed 3 of 3 LEAD training days
Status                                                                                                            encompassing 105 leaders covering ‘Coaching Conversations’, ‘Difficult Conversations’ and ‘Conflict Resolution’.
Behind Schedule                                                                                                   Supervisor/Ganger specific leadership training has now launched. Overall, LEAD was well received.
The modified survey is included within developing programs.
                                                                                                                Status
Corporate Plan 2017-2037 Focus Area: 5.5 Improve online customer interface services                             Completed

Operational Initiative                                                                                          Corporate Plan 2017-2037 Focus Area: 5.8 Improve and maintain the safety and wellbeing of employees




                                                                                                                                                                                                                                           Noosa Council Annual Report 2022 - 2023
Review customer service systems and processes
                                                                                                                Operational Initiative
Outcomes                                                                                                        Implement the Work Health and Safety (WH&S) System Plan
Increased customer satisfaction
                                                                                                                Outcomes
Progress Commentary for 1 July 2022 - 30 June 2023                                                              Ensure the provision of a safe workplace
— Completed integration of Snap Send Solve requests with TechnologyOne eliminating manual copy/paste of
  300+ requests a month by customer service from Snap Send Solve to TechnologyOne requests.                     Progress Commentary for 1 July 2022 - 30 June 2023
                                                                                                                — Rectification Action Plan follow-ups (from the external Audit) have all been implemented. Tap into Safety
Status                                                                                                            has replaced Velpic and is being progressively implemented. Risk Talk is also being piloted as a new way of
Completed                                                                                                         completing Risk Assessments and WHS Monitor is being piloted in Waste as a potential replacement for Sky
                                                                                                                  Trust. New Mental
Corporate Plan 2017-2037 Focus Area: 5.6 Continue to meet or exceed all statutory financial
ratios and key operational targets                                                                              — Health/Wellbeing ‘Bento Box’ initiative (consisting of regular on-line information sessions conducted by an
                                                                                                                  external expert) has been well-received.
Operational Initiative
Implement Council’s long term financial sustainability policy                                                   Status
                                                                                                                Completed
Outcomes
Prudent financial management to achieve sustainable outcomes


Progress Commentary for 1 July 2022 - 30 June 2023
— Financial performance year to date for Q4 remains in line with budget & sustainability targets.


Status
Completed



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