Meeting papers

      Our Performance
                                                                                                                                                                                                           7%
                                                                                                                                                                 Measure: Staff turnover rate as a
                                                                                                                                                                                                                       6.21%
                                                                                                                                                                 percentage of the establishment level     6%
                                                                                                                                                                 Purpose: To track staff turnover over
                                                                                                                                                                 time and to identify trends               5%

                                                                                                                                                                 Commentary: FY2022/23 staff
      Key Performance Indicators                                                                                                                                 turnover rate is 9.84%.
                                                                                                                                                                                                           4%


      Council regularly reports on its key performance indicators (KPIs) through the year and presents results to the community.                                                                           3%
      A range of indicators are utilised that enable Council to identify inputs and outputs and provides a foundation for its                                    Staff turnover measures the
                                                                                                                                                                                                                                                        1.93%
      strategic and performance reporting. For this reporting period, KPI results and final commentary are captured below.                                       percentage increase from the previous     2%                                                                         1.58%

                                                                                                                                                                 quarter of staff exiting from permanent
                                                                                                                                                                                                           1%
                                                                                                                                                                 positions and does not include                                                                                                                    0.12%
        Our People
                                                                                                                                                                 temporary and casual positions.           0%
                                                                                                                                                                                                                       Sept                             Dec                            Mar                         June

                                                                                                                                                                                                                                                                                    2022/23         2021/22           2020/21
      Measure: Average Lost time injury             40

      duration                                      35
                                                                                                                                                                   Our Customers
      Purpose: Safety of the workplace
                                                    30
      Commentary: This measure remains
      above our average due to two long-            25                                                                                                           Measure: Number of requests               3250

                                                                                                                                                                                                           3000
      term claims, one psych and one                                                                                                                             received x month




                                                                                                                                                                                                                                                                                                                                 Noosa Council Annual Report 2022 - 2023
                                                    20                                                                                                                                                     2750
      requiring surgery resulting in time off.                                                                                                                   Purpose: Level of customer demand         2500
      All current claims have returned to           15                                                                                                           and whether service levels are            2250
      work in some capacity so this figure                                                                                                                       appropriate                               2000
                                                    10
      is expected to drop and be reflected                                                                                                                       Commentary: There has been                1750

      as such in next quarter. The formula is       5                                                                                                            a reduction in the number of              1500

      No. of work days lost / No. of lost time                                                                                                                   requests received this quarter, this is
                                                                                                                                                                                                           1250
                                                    0                                                                                                                                                      1000
      injuries.                                            July      Aug      Sept      Oct    Nov       Dec    Jan      Feb    Mar       Apr   May      June    consistent with previous years with
                                                                                                                                                                                                            750
                                                                                                                      2022/23         2021/22         2020/21
                                                                                                                                                                 this quarter being the quieter quarter     500
                                                                                                                                                                 for Council.                               250

                                                                                                                                                                                                                0
                                                                                                                                                                                                                    July       Aug     Sept       Oct       Nov       Dec    Jan       Feb    Mar       Apr     May       June

      Measure: Council % of LGW Workcare                                                                                                                                                                             All others      Local Laws     Parks         Waste Managment     Works Operation     Environmental Health

      (Workers’ compensation)                       3.0%
                                                                                                                                                                                                           100%
      Purpose: Safety of the workplace
                                                                                                                                                       2.36%
      Commentary: The increase in LGW
                                                                                                                                            2.15%
      contributions was due to two factors.                                                                                     1.95%                            Measure: Percentage of requests           80%
                                                    2.0%
      Firstly, two long term psychological                                                      1.65%
                                                                                                           1.81%       1.77%                                     completed within target date x month
                                                                                      1.50%
      claims. Secondly, as we are a member                                 1.37%                                                                                 Purpose: Indicator of whether service     60%
                                                            1.24%
      of Group D councils in the scheme                                                                                                                          levels are satisfactory
      and other members had larger than             1.0%                                                                                                         Commentary: The percentage of
                                                                                                                                                                                                           40%
      expected claim amounts increasing                                                                                                                          requests being completed on time has
      the group premium. We are not costed                                                                                                                       increased this quarter compared to
                                                                                                                                                                                                           20%
      individually but within the group as a                                                                                                                     last quarter.
                                                    0
      collective. The contribution increased
                                                           2014/15    2015/16        2016/17   2017/18    2018/19     2019/20   2020/21    2021/22     2022/23
      from 2.145% to 2.36% (.215).                                                                                                                                                                          0%
                                                                                                                                                                                                                    July      Aug     Sept        Oct     Nov        Dec     Jan      Feb     Mar       Apr     May      June

                                                                                                                                                                                                                                                                                    2022/23         2021/22           2020/21


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