Meeting papers

                                               60
      Measure: Average seconds of “wait”                                                                                                                             Measure: Average processing time –
      time in phone queue                      50
                                                                                                                                                                     10-day plumbing applications
                                                                                                                                                                                                               15
      Purpose: Service timeliness / capacity                                                                                                                         Purpose: Service timeliness / Level of
      to respond                               40                                                                                                                    activity
      Commentary: Average wait this                                                                                                                                  Commentary: The Building and
                                               30
      quarter has improved each month as                                                                                                                             Plumbing branch has filled the vacant     10

      stability and competency improves                                                                                                                              plumbing inspector position in June
                                               20
      within the Customer Service team                                                                                                                               reflecting a decrease in application
                                               10                                                                                                                    processing timeframe results for June.    5



                                               0
                                                      July   Aug    Sept        Oct      Nov        Dec       Jan      Feb         Mar      Apr     May      June
                                                                                                                                                                                                               0
                                                                                                                     2022/23             2021/22          2020/21                                                             Aug    Sept    Oct    Nov    Dec    Jan    Feb   Mar   Apr    May   June
                                                                                                                                                                                                                     July




                                                                                                                                                                       Our Finances
      Measure: Percentage of building          100%

      information requests completed within
                                                                                                                                                                     Measure: Investment return 0.25%          1.0%
      statutory timeframes                     80%
                                                                                                                                                                     above benchmark (USB Bank Bill Index)
      Purpose: Service timeliness




                                                                                                                                                                                                                                                                                                         Noosa Council Annual Report 2022 - 2023
                                                                                                                                                                     Purpose: Performance of invested          0.8%
      Commentary: A downturn in
                                               60%                                                                                                                   ratepayer funds
      application numbers has contributed
                                                                                                                                                                     Commentary: Interest rates and long-      0.6%
      to reduced processing timeframes
                                               40%
                                                                                                                                                                     term bond rates continue to rise and as
                                                                                                                                                                     such Council has invested surplus cash
                                                                                                                                                                                                               0.4%
                                                                                                                                                                     into higher yielding term deposits to
                                               20%
                                                                                                                                                                     maximise returns on its cash holdings.
                                                                                                                                                                                                               0.2%
                                                                                                                                                                     Council has consistently achieved
                                                0%
                                                                                                                                                                     returns above target (0.25% above
                                                      July   Aug    Sept        Oct       Nov        Dec       Jan     Feb         Mar      Apr     May      June                                              0.0%
                                                                                                                                                                     the Bloomberg bond rate June 2023:
                                                                                                                                                                                                                       July    Aug    Sept    Oct    Nov    Dec    Jan   Feb   Mar   Apr    May   June
                                                                                                                     2022/23             2021/22          2020/21
                                                                                                                                                                     3.82%), except for February which fell
                                                                                                                                                                     below target due to the timing of cash
                                                                                                                                                                     receipts from the January rates issue.

      Measure: Number of planning              80

      applications decided within statutory                                                                                                                                                                    15%
                                               70                                                                                                                    Measure: Rate arrears ratio <5%
      timeframes
                                               60                                                                                                                    Purpose: Measures the efficiency
      Purpose: Service timeliness
                                                                                                                                                                     of Council’s collection of rates and
      Commentary: This quarter figures         50
                                                                                                                                                                     charges                                   10%
      indicate that the number of planning     40
                                                                                                                                                                     Commentary: Rates arrears are in
      applications lodged and decided
                                               30                                                                                                                    line with performance for the previous
      outside the decision timeframes
                                               20
                                                                                                                                                                     6 and 12 monthly cycles. Where
      has remained similar to the previous
                                                                                                                                                                     appropriate, recovery action will be      5%
      quarter.                                 10
                                                                                                                                                                     taken.
                                               0
                                                      MCU     Reconfiguration     Op Works          Op Works (Veg)          DBW               RAP            Total

                                                                                                                                                                                                               0%
                                                                                      Not decided          June (decided)         April (decided)   May (decided)
                                                                                                                                                                                                                      July     Aug    Sept    Oct   Nov    Dec    Jan    Feb   Mar   Apr    May   June


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