2019-05-07 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                7 MAY 2019


Our Finances
       Our financial KPIs measure solvency, investment performance and outstanding rates. All
         of these KPIs continue to be on track.
       Council receives a financial performance report at the end of each month which provides a
         more detailed analysis of Council’s financial position. Council receives a detailed report on
         Capital Works progress every quarter with such report being on this round of meetings.

Our Systems and Processes
   The use of the App – Snap Send Solve continues to grow year on year with some recent
     promotion to encourage its use. We are one of the largest users of that App. The
     aspirational long term goal of 40% may be achievable. 33% of requests for service lodged
     with Council in March were lodged electronically.
   The “web chat” facility enabling customers to “chat” live online via our website with a
     customer service officer is operational but there is still relatively low customer take up.

Previous Council Consideration

Quarterly reports are provided to Council outlining our progress with the Operational Plan.

Finance
The projects within the Operational Plan are reviewed and funded as part of Council’s annual
budget process.

Risks & Opportunities
A failure to achieve the outcomes set out in the Operational Plan would be problematic. In some
cases, projects may take longer than anticipated to achieve the best outcome.

Consultation
External Consultation - Community & Stakeholder
Nil.

Internal Consultation
The details of each of the Operational Plan activities have been provided by relevant
Departments.

Departments/Sections Consulted:
X      Chief Executive Officer   X   Community Services                      X   Corporate Services
       Executive Officer             Director                                    Director
       Executive Support             Community Development                       Financial Services
                                     Community Facilities                        ICT
                                     Libraries & Galleries                       Procurement & Fleet
                                     Local Laws                                  Property
                                     Waste & Environmental Health                Revenue Services

X      Executive Services        X   Environment & Sustainable Development   X   Infrastructure Services
       Director                      Director                                    Director
       Community Engagement          Building & Plumbing Services                Asset Management
       Customer Service              Development Assessment                      Buildings and Facilities
X      Governance                    Economic Development                        Civil Operations
       People and Culture            Environmental Services                      Disaster Management
                                     Strategic Land Use Planning                 Infrastructure Planning,
                                                                                 Design and Delivery




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