2019-05-07 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                           7 MAY 2019


Initiatives                      Comment
Tewantin       Administration    The roof refurbishment is now underway which includes the installation
Building Master Plan             of solar panels. A comprehensive security audit has been undertaken
                                 and we are implementing some improvements for security and DDA
                                 compliance regarding access.
Revenue        Diversification   This project was delayed due to other emerging priorities (e.g. TAFE)
Project                          but a review of the Sunrise Beach shops was completed in December
                                 2018 with those recommendations being assessed. A draft Revenue
                                 Diversification Strategy and Project Plan has been developed and is
                                 being considered by the Executive Team.
Bi-annual         Community      This survey began on 29 March 2019. The survey is being conducted
Satisfaction Survey              by Market Facts Qld of residents using the same methodology as the
                                 2017 survey. Result should be available to be reported to Council in
                                 June/July.
Review   of     Community        This review has now commenced with workshops being held with
Engagement Strategy              Councillors and the Executive Team.



2.    KEY PERFORMANCE INDICATORS

As Council would be aware, KPIs were first developed for our organisation at the beginning of
2014/15. 30 management KPIs were developed and 16 of those KPIs are reported to Council on
a quarterly basis.

As far as the CEO is aware, we are one of the few Councils in Queensland to make this KPI
information available to the public via “non-confidential” reports. The KPIs are included in
Attachment 2.

The key issues arising from an assessment of the KPIs for the first quarter are as follows:

Our People
    In relation to Workplace Health and Safety, our insurance rate has peaked and is beginning
      to decline following improved performance. There is a normally a couple of years lag
      between an improvement in performance and a reduction in premiums. The 2018/19 rate
      was 1.807% (expressed as a percentage of payroll cost) but the 2019/20 rate will be
      1.773%.
    Personal leave was up again in February and March quarter after lower levels in the first 5
      months.
    Our staff turnover rate remains below other Councils. In the March quarter, staff turnover
      was 3.5% which was slightly higher than historic levels.

Our Customers
    Over the last few years, the total number of customer requests received by Council has
      remained relatively high. Our Customer Service Manager has begun to focus on providing
      follow up reports to managers to ensure that they follow up on any outstanding customer
      requests.
    The average time to process planning applications is variable. Council has recently
      decided to add additional resources to our Development Assessment team to assist in that
      regard.




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