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2019-05-07 Services & Organisation Committee Agenda
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Page 18 of 71
OPERATIONAL PLAN 2018-19 PROGRESS REPORT
EXCELLENCE AS A COUNCIL
No. Project Responsibility Update PTET
1 Complete the review of service levels for key Council Executive Officer All external services have been completed and reviewed by Councillors in On track @
services December as part of the pre budget considerations. For internal services,
most will be completed in time for the 2019/20 budget documentation.
2 Continue the development of the Tewantin Administration Director Executive Services DDA compliance assessments being undertaken. Safety improvements to be Behind Schedule O
Building Master Plan implemented.
3 Continue the transition to Technology One Ci Anywhere Director Corporate Services Enterprise cash receipting upgrade completed in December 2018. Business On track @
products analytics dashboard reporting continuing to progress. Procure to pay Ci
Anywhere implementation expected to be finalised in early June 2019.
Property and rating transformation project co-ordinator resource appointed
and project underway.
4 Continue to provide excellence in customer service Director Executive Services Online chats offered 697 interactions to the contact centre for the third On track @
through an increased number of online communication quarter. Online requests again equalled 32% of all requests lodged with
tools and channels Council during this period.
5 Undertake bi-annual Community Satisfaction Survey and Director Executive Services The survey undertaken by Market facts Qld. of 400 residents commenced on On track @
review performance outcomes the 29 March 2019. A report containing the results of the survey is expected
to be presented to Council in June/July.
6 Review Council’s Community Engagement Strategy and Director Executive Services Since the commencement of the new Communications and Community On track @
operations Engagement Manager in December 2018, a project plan for the development
of the strategy has been prepared and initial workshops with Councillors and
the Executive Team has been conducted.
7 Commence the Revenue Diversification Project and Director Corporate Services Project plan and strategy developed and being discussed by the Executive On track @
strategic land review Team in April 2019. Sunrise Beach Neighbourhood Shopping Centre review
completed in December 2018. Recommendations are being assessed.
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