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2019-05-07 Services & Organisation Committee Agenda
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Page 21 of 71
OUR CUSTOMERS
Measure Measure
Number of requests received x month % of requests completed within target date x month
Purpose Purpose
Level of customer demand & whether service levels appropriate Indicator of whether service levels are satisfactory
2250 100%
2000
1750 = FUN. 80% | sO pL} *
1500 > —— > * tom, . “e ¢
®agunteann, &, .¢ 4 ae?
1280 14 ' = 60% “egg unet® _
1000 ———<<$<<<—
750 —————————_—_——_- o%
500 ——_—_—___ i
250 ————————————-
0 20% —_—_——_——————_-
July Aug Sept Oct Nov Dec Jan Feb March April May June
@ All others = Local Laws w Parks 0%
u Waste Management @ Works Operations w@ Environmental Health July Aug Sept Oct Nov Dec Jan Feb March April May June
Comment Comment
Categories show the 'Work Groups' that on average receive the highest number of
requests each month.
Measure Measure
Average seconds of "wait" time in phone queue % of planning applications decided within statutory timeframe
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
120 100%
90 | we 80%
* 60%
* o® f%
60 + oeeueee® - *e, fro —
one” . ° %, 40%
io* =
30 - 20%
0 0%
3s S oh Ss a Jan Feb March
Spe ot oF wt eh w < we wF yw ye MCU @ Reconfiguration # Op Works ™ Op Works (Veg) # DBW ™ RAP w Total
Comment Comment
2016/17 data is shown by dotted purple line. 2017/18 data is shown by black line Page 21 of 71See the original
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