2019-05-07 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                                                7 MAY 2019


BRANCH ACTIVITIES                          RECENT ACHIEVEMENTS                        CURRENT PRIORITIES                            THE NEXT QUARTER
Business as Usual activities                  17 positions were advertised this        Continued provision of a high level          Continued provision of a high level of
Support the organisation with payroll,          quarter compared to 25 in the              of      service    and       systems          service.
work health and safety, recruitment, on-        previous quarter. Six appointments         enhancements.                               Implement recommendations and
boarding and workplace relations.               were from internal applicants. Five      Development of the performance                actions from the Service Review.
                                                appointments were from external            planning process for civil operations       Implement performance planning
                                                applicants with the remaining              staff.                                        process for civil operations staff.
                                                positions still going through the        Finalise P&C service profiles.              Finalise    the     development     of
                                                recruitment process.
                                                                                                                                         workforce planning program.
                                              Finalised the service review of P&C
                                                Branch.

Community Engagement
Communications      and    Community          New Manager commenced and                Strategy     workshop      held   with      Review underway with draft strategy
Engagement Strategy Review incl.                finalised a project plan for the           Councillors and Executive Team.               to be completed in July.
Review of branch services.                      strategy review.                        Individual meetings held with
                                                                                           Managers across the organisation.
Website Project                               Discussions held with ICT Branch         Transition to new platform scheduled          Work with ICT Branch and LGAQ to
                                                and LGAQ on transition to new web          for mid-year, possibly late July.             finalise a design concept and “look
                                                platform. July earmarked as likely       Analysis underway on potential                and feel” for the new web platform.
                                                month.                                     design for new web platform.
Go Noosa Campaign                            Collaborative    development    and       Develop posts, website sliders and           Go Noosa Easter trial plan
                                               implementation of Communications            articles for Go Noosa Easter                  implemented.
                                               and Promotion Plan for Go Noosa             campaign.                                   Ongoing monitoring of the campaign
                                               Easter trials with Transport project      Continued liaison with project team           during April with evaluation provided
                                               team.                                       and other stakeholders involved in            to Transport Project team.
                                               Development of Facebook campaign            the trials.
                                               for ‘Go Noosa’ Easter trials.
Social Media                                Operational Social Media Issues          Revised 2019 Council Social Media           Ongoing review and development
                                              Management protocols reviewed by           campaign/s with a new emphasis on             of Council Social Media campaign
                                              Mayor, CEO and Director.                   establishing content.                         and scheduling.
                                            Guideline         approved       and     List of posts scheduled and daily           Collaboration with other council
                                              implemented by Communication and           monitoring implemented to have an             facilities to improve sharing of
                                              Engagement team.                           engaged and informative social                content on to council’s social media
                                            Produced a social media video              media platforms.                              pages
                                              explaining Sand Pumping at Noosa         Recorded a 13 per cent increase in          A guide to be developed to
                                              Main Beach (strong engagement with         Facebook followers during this                determine what pages to share posts
                                              8,000 views, 130 reactions and 62          quarter. Council page now has 8,542           from. To be reviewed by CE team.
                                              shares).                                   followers.

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