2022-06-28 Special Meeting - Item 2 - Attachment 1 - Operational Plan 22-23

Corporate Plan Theme – Excellence as a Council                                                     Operational Plan 22/23
Corporate Plan Key      Operational Initiatives         Outcomes                                         Responsible Areas
Focus Areas
5.1 Maintain a focus    Review Council’s Customer       To review standards of customer service and      Director
on excellence in        Service Charter                 deliver improved customer service aligned to     Infrastructure
Customer     Service                                    community expectations                           Services
and improved service
delivery
5.2 Maximise            Continue to investigate         To facilitate economic growth and in             Property
financial               industrial land development     consideration of alternative revenue sources
opportunities for       opportunities
Council land
holdings for the
purpose of
maximising non-rate
revenue
5.3 Further develop     Continue the transition to T1   Integration of council’s systems to streamline   ICT
systems to promote      Ci Anywhere for Council’s       operations, increase flexibility, increase
continuous              enterprise management           productivity, and cost efficiencies
improvement             system


5.4 Embed corporate     Employee satisfaction survey Increased employee satisfaction                     CEO
values into the
organisational
culture
5.5 Improve online      Review customer service         Increased customer satisfaction                  ICT, various
customer interface      systems and processes                                                            branches
services

5.6 Continue to meet    Implement Council’s long        Prudent financial management to achieve          All Departments
or exceed all           term financial sustainability   sustainable outcomes
statutory financial     policy
ratios and key
operational targets
5.7 Ensure that         Develop and implement an        Increased job satisfaction and the attraction and People & Culture
workforce planning is   employee attraction and         retention of talented people
in place across the     retention strategy
organisation
5.8 Improve and         Implement the WH&S System Ensure the provision of a safe workplace               People & Culture
maintain the safety     Plan
and wellbeing of
employees
5.9 Enhance             Finalise and implement the      Increased community engagement and            Communications
opportunities for the   Community engagement            improved decision making and outcomes for the & Community
community to            Strategy and Framework          community                                     Engagement
engage with the
council and ensure
CE best practice is     Undertake 2022/23 Budget        Opportunity for community input into budget      Financial
embedded in Council     Engagement Process              priorities                                       Services
operations
5.10 Ensure that        Continue management of        Compliance with legislative obligations            Waste Services,
Council business        financial performance in                                                         Property
activities remain       2022/23 and ensure full cost
competitive and         pricing outcomes are targeted
profitable              as part of 2022/23 budget
                        price settings



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