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2014-07-22 Planning & Organisation Committee Agenda
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PLANNING AND ORGANISATION COMMITTEE MEETING AGENDA 22 JULY 2014
Page 107 of 133
PLANNING AND ORGANISATION COMMITTEE MEETING AGENDA 22 JULY 2014
DEPARTMENT EXECUTIVE OFFICE
Corporate Program Communication & Governance — Customer Service
Program objective
The organisation has a strong customer focus and systems to ensure effective management of customer requests
ea: gs Responsible
Key Initiatives Comments
Manager
Customer Service
Develop and implement customer service Under development by the Customer Service working Chief of Staff
charter
On Track group. Carryover 14/15
Implement customer contact call management ; Chief of Staff
system Improved system implemented.
Completed
Review and establish customer service . . Chief of Staff
To be considered in the development of the customer
performance standards service charter. Carryover 14/15
Not Started
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