2020-10-12 GC Agenda - Item 9 - Attachment 1 - Aircraft Noise Ombudsman Report - Investigation

                  …

                  Airservices is committed to open and timely communication and consultation. We
                  engage with the community in relation to a range of issues:

                   services (air traffic control and aviation rescue and fire fighting)
                   flight path changes, particularly if residents are newly overflown
                   airspace design
                   our infrastructure projects
                   managing and responding to safety and environmental issues.
                  According to the level of change and likely impact, different forms of communication and
                  consultation activities can be used. Airservices seeks to provide the community and
                  stakeholders with the opportunity to learn and understand how a change may impact
                  them, why it is necessary and to provide an opportunity for feedback, where practicable.

                  We commit to:
                   listening to the community and stakeholders
                   acknowledging and considering feedback (noting that some changes are required for
                    safety considerations)
                   communicating decisions and the reasons for them.

Airservices’ internal procedures

3.8       Airservices’ National Operating Standard (NOS) Environmental Management
          of Changes to Aircraft Operations (AA-NOS-ENV-2.100)3 specified that:

                  All proposed changes to Airservices’ air traffic management practices that may affect
                  aircraft operations shall:
                  1. Be assessed for environmental impact prior to implementation;

                  2. Undergo stakeholder engagement planning [SEP] and stakeholder consultation prior
                  to implementation where potential community or environmental impacts are identified;

                  3. Be reassessed prior to implementation, if the proposal has already been impact
                  assessed in accordance with this NOS and:
                    a. has subsequently been modified or;

                    b. over 18 months has elapsed since the initial assessment process;

                  4. Be undertaken in accordance with this National Operating Standard (NOS) and
                  subordinate procedures;

                  5. Seek to achieve a noise outcome which balances the needs of the community and
                  aviation industry stakeholders.

3.9       The NOS also stated:

                7. Community consultation under the SEP shall:



3 Airservices Australia, Environmental Management of Changes to Aircraft Operations (AA-NOS-ENV-2.100)

(NOS), Version 13: Effective 7 August 2018, p. 5
Note: Unless otherwise specified, in this report reference to the NOS means Version 13 of the NOS.

Aircraft Noise Ombudsman
Investigation into complaints about the introduction of new flight paths in the Sunshine Coast (April 2020)   Page 7