2020-10-12 GC Agenda - Item 9 - Attachment 1 - Aircraft Noise Ombudsman Report - Investigation

                  (c) contribute to a coordinated approach to airport planning including appropriate
                  participation in, and providing information to, planning coordination forums, community
                  aviation consultation groups, and the National Airports Safeguarding Advisory Group;

          and the Expectations for the period 15 July 2019 to 30 June 2021 were:

                  4. Stakeholder Engagement
                  I expect Airservices will continue to:

                  a) undertake effective and productive engagement with the community and industry
                  based on mutual understanding and respect.

                  b) communicate clearly and regularly with my Department and CASA, industry and the
                  community on the development and implementation of significant changes to air
                  navigation and ARFFS.

                  c) proactively provide information, assistance and advice to Government agencies for
                  policy formulation, implementation activities and regulation purposes.

                  d) contribute in the coordinated approach to airport planning including appropriate
                  participation in planning coordination forums, community aviation consultation groups,
                  and the National Airports Safeguarding Advisory Group.

Airservices’ public policies

3.6       Airservices Commitment to Aircraft Noise Management1 states that:

                  Safety is our number one priority, but we recognise that aircraft noise, a by-product of a
                  growing economy, is the most significant cause of adverse community reaction to
                  increased aviation operators. Our long-term goal is to minimise, and where possible
                  reduce, the impact of aircraft noise. This includes collaboration and consultation with
                  the community and aviation industry on proposed air traffic changes as well as working
                  with them to explore and employ smarter operating solutions.

                  We recognise the importance of proactive community engagement and public
                  participation when managing noise related issues.

                  To ensure this we will:
                   provide clear, timely and accessible information to the community on current aircraft
                    noise, future aircraft noise and aircraft operations
                   engage openly and constructively with the community, and consult in a timely
                    manner on aircraft noise and changes to the air traffic management (ATM) system
                    that impacts the community
                   actively investigate changes which deliver improved noise outcomes, including
                    review of ATM procedures
                   ensure transparency in our processes and actions which impact the community
3.7       Airservices’ Communications and Consultation Protocol2, says:

                  We are committed to providing information to stakeholders and the community on
                  significant changes that may affect them, and to incorporating stakeholder feedback into
                  our planning, decision-making and implementation processes.




1 Airservices Australia, Airservices Commitment to Aircraft Noise Management, November 2013, p. 5-6

2 Airservices Australia, Communications and Consultation Protocol, 4 July 2016, p.3-6



Aircraft Noise Ombudsman
Investigation into complaints about the introduction of new flight paths in the Sunshine Coast (April 2020)   Page 6