2020-10-12 GC Agenda - Item 9 - Attachment 1 - Aircraft Noise Ombudsman Report - Investigation

Table of Contents
      1     Executive Summary ................................................................................................. 1
            Introduction .............................................................................................................. 1
            Community engagement .......................................................................................... 1
            Conclusions ............................................................................................................. 2
            Recommendations ................................................................................................... 2
      2     Introduction .............................................................................................................. 4
            Methodology ............................................................................................................ 4
      3     Consultation by Airservices – legislation, policy and procedural documents ............ 5
            Legislation and legislative instruments ..................................................................... 5
            Airservices’ public policies ....................................................................................... 6
            Airservices’ internal procedures ............................................................................... 7
      4     The development of flight paths at Sunshine Coast ................................................. 9
            Background ............................................................................................................. 9
            Airservices’ flight path design work ........................................................................ 10
            Targeted Environment Impact Assessment (TEIA) ................................................ 10
      5     Community Consultation ........................................................................................ 12
            Joint Stakeholder Communication and Engagement Plan...................................... 12
            Airservices’ Stakeholder Engagement Plan ........................................................... 12
      6     Preparation for consultation ................................................................................... 15
            Newspaper advertisements ................................................................................... 15
            Letters to schools and other sensitive sites ............................................................ 16
            Contact with known community groups .................................................................. 16
            Emails to existing contacts within complaints database ......................................... 16
            Mailout ................................................................................................................... 16
            Airservices web-based information about its consultation ...................................... 17
      7     Consultation in practice ......................................................................................... 18
            Website information ............................................................................................... 18
            Face-to-face consultation sessions ........................................................................ 19
            Summaries of feedback ......................................................................................... 21
            Stakeholder Round Table ...................................................................................... 22
            Airservices’ proposed final design.......................................................................... 23
            The ‘Engage Airservices’ platform ......................................................................... 23
            Further representations ......................................................................................... 25
      8     Complaints about the process................................................................................ 26
      9     Conclusions ........................................................................................................... 27
      10 Recommendations ................................................................................................. 30


Aircraft Noise Ombudsman
Investigation into complaints about the introduction of new flight paths in the Sunshine Coast (April 2020)                        Page i