2020-10-12 GC Agenda - Item 9 - Attachment 1 - Aircraft Noise Ombudsman Report - Investigation

2 Introduction
2.1       On 22 April 2019, the ANO received the first complaint from a Sunshine Coast
          resident about Airservices’ community engagement and provision of
          information in connection with proposed flight path changes at Sunshine Coast
          Airport consequent to the planned new runway. Over the next 30 days, the
          ANO received a total of 274 complaints about issues associated with the
          proposed changes and the consultation process undertaken by Airservices. In
          total the ANO received 299 complaints to the end of July 2019.

2.2       On 30 May 2019, the ANO decided to commence a multiple complaints
          investigation into flight path changes at Sunshine Coast and advised the
          Airservices Board accordingly.

Methodology

2.3       In developing this report, the ANO:

               considered each of the complaints received and any subsequent
                information, insights and observations provided by complainants
               reviewed all of the material Airservices made available to the community
               requested specific information and answers to questions arising from
                complaints or from the ANO’s review of Airservices’ material and carefully
                considered the information and answers provided in response
               conducted independent research and monitored discussions of the issues
                in the media and on some social media platforms
               met with affected residents, councillors and various staff of Airservices,
                and observed a Stakeholder Round Table.




Aircraft Noise Ombudsman
Investigation into complaints about the introduction of new flight paths in the Sunshine Coast (April 2020)   Page 4