2021-06-30 SM - Item 1 - Attachment 1 - Operational Plan 2021-22

                                     Theme - Excellence as a Council
                                     Corporate Plan Goal - The Noosa Shire Community
                                     is proud of its Council


Corporate Plan Key Focus Areas       Operational Initiatives               Outcomes                             Responsible Areas

Maintain a focus on excellence in    Customer service request              Customer requests are dealt with     Director
Customer Service and improved        management review                     in acceptable timeframes             Infrastructure
service delivery                                                                                                Services

Maximise financial opportunities     Carpenters Lane land - Extension of Future consideration/options for       Director
for Council land holdings for the    time for development approval       the future development of the site     Corporate
purpose of maximising non-rate                                           are maintained                         Services
revenue

Further develop systems              Continue the transition to T1 Ci      Integration of council’s systems     ICT
to promote continuous                Anywhere for Council’s enterprise     to streamline operations, increase
improvement                          management system                     flexibility, increase productivity
                                                                           and cost efficiencies

                                     Implement improved systems            Protection from cyber-attacks        ICT
                                     security measures and testing         and mitigate harm to networks,
                                                                           applications, devices and data

Embed corporate values into the      Staff satisfaction survey             Increased understanding of           CEO
organisational culture                                                     employee morale and staff
                                                                           satisfaction

Improve online customer              Review and refinement of Council      A positive customer experience       ICT, various
interface services                   on line request system                utilising on line request systems    branches

Continue to meet or exceed all       Continue Council focus on budget      Services delivered in accordance     All Directors
statutory financial ratios and key   management and delivery of            with established levels within
operational targets                  objectives in branch and risk plans   budget

Ensure that workforce planning is    Continue to implement the WFP         Current and future workforce         People & Culture
in place across the organisation     strategy across operational areas     needs are identified to ensure
                                                                           service delivery outcomes are
                                                                           met and

Improve and maintain the safety      Implement the WH&S System Plan        Ensure the provision of a safe       People & Culture
and wellbeing of employees                                                 workplace

                                     Undertake an internal review of       Progress against the Plan is         People & Culture
                                     Workplace Health and Safety           reviewed and opportunities for
                                     System Plan implementation            improvement identified

Enhance opportunities for the        Finalise the review of the            Increased community                  Communications
community to engage with the         Community engagement Strategy         engagement and improved              & Community
council and ensure CE best           and Framework                         decision making and outcomes         Engagement
practice is embedded in council      2022/23 Budget Engagement             for the community                    Financial Services
operations                           Process                               Opportunity for community input
                                                                           into budget priorities

Ensure that Council business         Continue management of financial   Compliance with legislative             Waste Services,
activities remain competitive and    performance in 2021/22 and ensure obligations                              Property
profitable                           full cost pricing outcomes are
                                     targeted as part of 2022/23 budget
                                     price settings




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