2018-03-12 GC Agenda - Attachment 1 to Item 5 - Noosa Aquatic Centre Asset Management Plan

                                                                                     Noosa Council
                                                                             Asset Management Plan
                                                                               Noosa Aquatic Centre




Customer Research and Expectations
Anecdotal evidence suggests customers are broadly satisfied with the current levels of service
provided by the NAC. Numerous customer satisfaction surveys have returned strong results and
while there will always be isolated pockets of customers who would like higher levels of service, no
major changes to existing service levels are envisaged in the near future. Recent customer
satisfaction Net Promoter Surveys (NPS) completed include the Learn to Swim program, Junior
Squad Program and the Café operations. Within these, it was evident that a common theme for
improved family change rooms was supported.


Legislative Requirements
The legislative requirements relative to the NAC are:

    Queensland Health Swimming and Spa Pool Water Quality and Operational Guidelines;
    Royal Life Saving Society of Australia Guidelines for Safe Pool Operations (GSPOs).


Current Levels of Service
The levels of service provided and operating hours offered to the community are outlined below:
    Season                 Opening Times
    Summer                 Summer (approx. October - April)
                           Monday to Friday: 5:00am - 7:00pm
                           Saturday, Sunday and Public Holidays: 7:00am - 6:00pm
                           Anzac Day: 1:00pm-5:00pm
                           Closed Christmas Day and Good Friday only.
    Winter                 Winter (approx. April - September)
                           Monday to Friday: 5:30am - 7:00pm
                           Saturday, Sunday and Public Holidays: 7:00am - 5:00pm
                                      Table 1 NAC Opening Times

Patrons expect that the NAC be fully operational during these hours, 363 days of the year. It is critical
that the facility is well maintained and that unplanned outages or closures are avoided wherever
possible. The most vital part of achieving this goal is that the pool plant and equipment is well
maintained and that any issues are rectified in a timely manner.



                                                                                             Page 7