2018-03-12 GC Agenda - Attachment 1 to Item 5 - Noosa Aquatic Centre Asset Management Plan

                                                                                      Noosa Council
                                                                              Asset Management Plan
                                                                                Noosa Aquatic Centre




In September 2015, the NAC introduced a selection of Key Performance Indicators (KPIs). KPIs are
monitored either weekly or monthly, depending on data availability. The information is used to track
and effectively manage key elements of service relating to customer demand, efficient operations
and increasing revenue.


 Key Performance Indicator                                Weekly            Monthly       Target
                                                          Average           Average       Range
                                                                                         (monthly)
 Total number of learn to swim classes                       213               923          >900
 Occupancy rate - swim school/learn to swim                 86%                86%         >80%
 Total number of aqua aerobics classes                       11                48           N/A
 Occupancy rate - aqua aerobics                             73%                73%         >70%
 Total number of circuit classes                             10                43           N/A
 Occupancy rate - circuit sessions                          73%                73%         >70%

 Labour costs a % of revenue                                 N/A             64.08%        <65%

 Performance against YTD budget                              N/A               N/A       Achieve or
                                                                                          exceed.

                            Table 2: NAC KPI's Monitored Weekly & Monthly

Measured Levels of Service
To demonstrate the levels of service at the NAC a table of performance measures have been
developed and are located at Annex B. This table of Measured Levels of Services utilised to inform
NAC staff of their obligations in maintaining the current levels of service. When targets are not
achieved they should be escalated and reported through the Asset Management Governance
Framework.




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