OPERATIONAL PLAN 2024-25 Q3 QUARTERLY REPORTING · Report

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SERVICES & ORGANISATION COMMITTEE MEETING                                                10 JUNE 2025


REPORT
The purpose of this report is to provide Council with an overview of the progress of the
implementation of the annual Operational Plan, status of initiatives and details of Council’s quarterly
Key Performance Indicators (KPIs).

1. Noosa Council Operational Plan 2024-25

The Operational Plan 2024–25 was formally adopted by Council on 28 June 2024 as part of the
annual budget process. The Plan is structured to align with the five strategic Themes and Objectives
outlined in the Corporate Plan 2023–28: Environment, Liveability, Prosperity, Future, and
Excellence. It outlines key initiatives to be delivered during the financial year, as well as ongoing
business-as-usual activities, which are further detailed in individual Branch Plans and Service
Profiles.
Council's progress in delivering the Operational Plan is monitored and transparently reported to the
community through quarterly performance reports and the Annual Report. The Operational Plan
2024–25 Q2 Progress Report - Attachment 1 - provides a detailed update on the status of 107
initiatives, both overall and by Theme, that are either completed or scheduled for completion within
the current financial year. Each initiative is assigned to a specific operational area and responsible
officer within Council’s organisational structure. The format of the Progress Report is to identify those
initiatives that are ‘Completed’, ‘On Track’, or experiencing a ‘Minor Disruption’ or a ‘Major
Disruption'.

 Status               Environment     Liveability   Prosperity     Future     Excellence       Total
 Complete                   3              5            2             1            6            17
 On Track                   15            17            7            12            13           64
 Minor Disruption           1              4            3             3            7            18
 Major Disruption           2              1            0             0            5             8
 Total                      21            27            12           16            31           107


Overall, Council initiatives are progressing well, with several key milestones achieved in this
reporting period:
   •     Yurol Ringtail State Forest transitioned to National Park status ahead of schedule, ensuring
         permanent protection of the corridor between Tewantin and Cooloola National Parks.
   •     Funding secured through the Resilient Rivers SEQ Program for a Noosa River Catchment
         Action Management Plan, including a Catchment Coordinator role.
   •     DDA compliance audits completed on community halls and centres to inform future access
         and amenity upgrades.
   •     Housing Monitoring Program established to collect and analyse data on housing
         conditions, availability, and affordability.
   •     New Public Art Policy adopted to guide the management of public art in the Noosa Council
         area.
   •     Revised Community Grants Policy endorsed to align funding programs with strategic
         objectives.
   •     Noosa Aquatic Centre Upgrade Plan finalised to guide long-term, compliant improvements
         over the next 20 years.
   •     Noosa Plan 2020 Amendment No. 2 submitted to the State for approval.

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SERVICES & ORGANISATION COMMITTEE MEETING                                              10 JUNE 2025


   •   Pomona Place Program Plan endorsed, outlining a shared vision for a vibrant and liveable
       Pomona.
   •   Federal Election Advocacy Plan developed to support strategic objectives ahead of the
       2025 Federal Election.
   •   Integrated Compliance & Enforcement Policy drafted to ensure consistent, fair, and
       transparent regulatory practices.
   •   Council website transitioned to a new platform, enhancing performance and functionality.


However, there have also been delays to several initiatives— including key projects carried over
from the previous year:
   •   Noosa River Catchment Management Plan
   •   Noosa Foreshore Infrastructure Management Plan
   •   Destination Management Plan
   •   Community Strategy
The disruptions can be attributed to a range of factors, including resourcing constraints, competing
organisational priorities, a congested community engagement calendar, shifts in Council direction,
rising community expectations and feedback, and adverse weather conditions in March impacting
on the Capital Works program.
Initiatives experiencing significant delays will be closely monitored by the responsible Manager and
Director, with issues addressed through enhanced project planning and strengthened risk
management practices. In addition, the Executive Team will regularly review the progress of major
initiatives to proactively address any emerging challenges.


2. Key Performance Measures
In addition to the initiatives outlined in the Operational Plan, Council continues to deliver business-
as-usual activities - day-to-day services provided by operational areas - which are assessed through
Key Performance Measures (KPMs, Attachment 2).
The development of a Performance Measurement Framework, including the identification and review
of performance measures across Council operations and services, is ongoing. This work is being
supported by the phased implementation of a new Corporate Performance Reporting System.
Key performance measures aligned with the Corporate Plan were reported to Council's General
Committee on 12 August 2024. Operational KPIs related to the Operational Plan and Service Profiles
are also being refined to improve tracking and reporting accuracy.

Link to Corporate Plan

Theme No. 5 - Excellence
This theme focuses on customer experience, financial sustainability, innovation and technology,
levels of service, governance, our employees and volunteers, funding streams and asset
management practices.

Objective 5.3 Provide robust and transparent governance systems to build and strengthen
community trust, supported by the implementation of an enterprise risk and opportunity management
framework.

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SERVICES & ORGANISATION COMMITTEE MEETING                                            10 JUNE 2025




Previous Council Consideration
Ordinary Meeting Minutes, 15 August 2024
That Council note the report by the Chief Executive Officer to the General Committee dated 12
August 2024 regarding the Annual Performance Report and:
A. Note the progress report outlining Council's performance over 2023-24 financial year and detailing
the status of initiatives in the 2023-24 Operational Plan to 30 June 2024 provided as Attachment 1;
and
B. Note the status of Council's Key Performance Indicators as provided as Attachment 2.
C. Note the development of indicators which support the Corporate Plan performance measures as
provided as Attachment 3.

Finance
The Operational Plan was approved with the annual Budget on 30 June 2024.

Risk & Opportunities
A failure to achieve the outcomes set out in the Operational Plan would be problematic. In some
cases, projects may take longer than anticipated to achieve the best outcome. Potential risks
include:
   •   The ambitious priorities within the new Noosa Council Corporate Plan 2023-28 which
       informed the development of the 2024-25 Operational Plan.
   •   The organisation's capacity to deliver the Operational Plan particularly given competing
       priorities, skill shortages and market conditions and the flow on effects to service delivery.
   •   Initiative/Project outcomes may not be realised. The development of the Performance
       Management Framework and the implementation of a new Corporate Performance Reporting
       System will assist in monitoring our performance and support improved decision making.
   •   The development of a Capability Plan is incorporated in the Corporate Plan 2023-28. This
       Plan will consider Council's capacity including systems, finances and workforce
       requirements.

Human Rights
Human Rights Compatibility Statement
In developing this Report, the subject matter has been considered in accordance with the
requirements of the Queensland Human Rights Act 2019. It is considered that the subject matter
does not conflict with any human rights and supports a human rights approach to decision making
by Council. Council representatives will endeavour to act and make decisions under this report in a
manner that is compatible with human rights. This report should be read in conjunction with
Council’s Human Rights Policy.


Consultation
External Consultation - Community & Stakeholder
Not applicable.


Internal Consultation
Departments consulted:

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SERVICES & ORGANISATION COMMITTEE MEETING                                                   10 JUNE 2025


     Office of the CEO, Mayor &             Community Services               Corporate Services
             Councillors
      Mayor & Councillors             x   Director                    x   Director
 x    Chief Executive Officer         x   Community Development       x   Financial Services
      Executive Officers              x   Sport & Active Lifestyles       Fleet
x     Community Engagement            x   Arts & Culture              x   Revenue Services
 x    People & Culture                x   Community Connection        x   ICT
x     Governance                      x   Customer Experience         x   Procurement

                                                                      x   Commercial Property

      Strategy & Environment              Development & Regulation        Infrastructure Services
 x    Director                        x   Director                    x   Director
 x    Strategy & Sustainability       x   Development Assessment      x   Infrastructure Planning, Design
                                                                          and Delivery
 x    Economic Development        &                                       Civil and Asset operations
      Destination Management
 x    Environmental Services              Environmental Health        x   Waste
 x    Innovation & Digital Hub        x   Building & Plumbing             Building & Facilities
                                      x   Property / Permits              Disaster Management