2022-05-16 General Committee Meeting Agenda

GENERAL COMMITTEE MEETING AGENDA                                                         16 MAY 2022


       Initiatives                        Comment
       Kin Kin Recreational Centre        Stage 1 works have been completed and the magnitude of
       Renewal                            damage caused by the Microbat guano was less than
                                          expected.
                                          Stage 2 and 3 works have commenced mid- February and will
                                          proceed for approx. 3 months
       Development of Destination         Internal engagement has commenced with Councillors, the
       Management Framework               Executive and Leadership teams to build awareness and
       Concept                            acceptance of the proposed process to establish the
                                          Destination Management Plan – Managing success. From an
                                          external perspective a presentation was made to Tourism
                                          Noosa and preliminary introduction made to sectors of the
                                          business community.
                                          Forward planning and procurement processes are underway
                                          with contracts to be appointed for key pieces of work that seek
                                          to inform key components of the Destination Management Plan.
                                          Internal governance being established to inform and guide the
                                          project.
       Short Stay Local Law               Short Stay local law commenced on the 1 st February 2022.
       implementation
       Continue to implement priority      Go Noosa 21/22 Easter Holidays implementation.
       activities from the Noosa           Ongoing collaboration and negotiation with TransLink to
       Transport Strategy                  identified Noosa public transport projects. Finalised
                                           agreement for the extension of the free bus trial for weekends
                                           over next 12 months following Council endorsement.
                                           Noosa Heads Bus Stop Options Analysis and Concept design
                                           ongoing.

   2.       KEY PERFORMANCE INDICATORS
   As Council would be aware, KPIs were first developed for our organisation at the beginning
   of 2014/15. 16 of those KPIs are reported to Council on a quarterly basis. The KPIs are
   included in Attachment 2.
   A selection of some of the key statistics arising from the KPI assessments are shown below:
   Our People
           The issue of staff turnover has been topical recently. For the information of Council,
            our historical staff turnover has been as per the table below:
             Year                       Staff turnover rate (percentage)
             2014/15                    11.06%
             2015/16                    13.06%
             2016/17                    8.9%
             2017/18                    8.2%
             2018/19                    10.9%
             2019/20                    9.6%
             2020/21                    6.6%

           The staff turnover rate in this third quarter of 2021/22 has increased from 3.3% to
            approximately 4.65%. It is important to note that these percentages only relate to the
            movement in permanent positions and do not include temporary and casual positions.
   Our Customers
          The number of customer requests has increased in this quarter particularly in the area

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