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2022-05-16 General Committee Meeting Agenda
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GENERAL COMMITTEE MEETING AGENDA 16 MAY 2022
Page 91 of 96
GENERAL COMMITTEE MEETING AGENDA 16 MAY 2022
OUR CUSTOMERS
Measure teats - 7
Average seconds of wait time inphone queue % of building information requests completed within statutory time frame |
‘Service timeliness /capacitytorespond vice timeliness |
60
100% - * oes .
50 meeeeeee “eer oon
Tt -
TL -
1
SERRE EE 7
0 7 7 T
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June O% 7 : -
«2021/22 —— «2020/21 «+++» ~2019/20 Se Se ee Re ee ee ee
Gd 2021/22 em 2020/21 «+e 2019/20
Comment
Average wait time increased in January as a result of new staff encountering their first Comment : :
rates period. On average calls were still answered within 60 seconds for each month Increases in demolition applications, customer request management (Ris and COMs) together
within this quarter. with vacant staff positions have reduced the ability to meet timeframes in this area.
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