2015-08-18 Planning and Organisation Committee Agenda

PLANNING & ORGANISATION COMMITTEE MEETING AGENDA                                18 AUGUST 2015


Our People
   In relation to WH&S, while the number of incident free days remains at or just below
     the benchmark during this period, the average duration of time lost due to injury is very
     high compared to other like Councils. This is probably reflective of an older workforce
     where injuries can sometimes take longer to recover. Our WH&S practices, policies
     and procedures are still a work in progress. We intend to shortly seek another
     independent review of our WH&S performance.
   Our WH&S scheme rate is lower than other Councils in category D (similar Councils to
     Noosa Council). The best performing Council in that category has a scheme rate of
     0.905% while the worst is 2.083%. Our scheme rate was 1.242%.
   Sick leave taken is continued to be monitored closely and has shown significant
     improvement since this time last year. It is more than 50% lower than 12 months ago.
     April was the lowest level of sick leave since our re-establishment but May and June
     were a little higher as historically, sick leave is higher in winter months.
   Excess annual leave weeks accumulated continue to be at high levels. While there has
     been a slight decline in the number of staff with over 8 weeks annual leave since
     Christmas, it has not been as significant as hoped. It is lower than 12 months ago but
     still too many staff have more than 8 weeks of annual leave owing.

Our Systems and Processes
   We monitor the organisation’s ability to implement the projects approved by the
     Council in the Operational Plan. The key operational plan projects have been
     highlighted in Part 1 of this report and a full copy of the Operational Plan report is
     available in the Councillors’ Room.
   We have a focus on improving our systems to allow more online transactions to enable
     our community to have 24/7 access to services for which the KPI shows an increasing
     trend in online requests. However, as a percentage of total requests, it is still quite
     low. Recently, the Leadership Team spent some time focusing on how we can make
     online service requests more customer friendly, thus encouraging more usage. Online
     payments tend to spike during rate periods, dog registration renewals etc.
   ICT system uptime remains strong.

Our Finances
   Our financial KPIs measure solvency, investment performance and outstanding rates.
     All of these KPIs continue to be on track.
   Council receives a financial performance report at the end of each month which
     provides a more detailed analysis of Council’s financial position.

Our Customers
   The total number of customer requests received by Council remains on a slight upward
     trend in the long term but fewer customer requests were recorded in the last 3 month
     period – approximately 1,250 per month. The number of requests is expected to
     increase again in the next 3 month period as we enter a rates period, annual dog
     registration and our kerbside waste collection.
   Conversely, the level of sign off of completed CRMs (customer request management
     system) is still historically low. Both the Director Planning and Infrastructure and
     Director Community Services have reported to Council recently about actions to
     improve the timing of responses to CRMs particularly in relation to dogs, waste bins,
     road/traffic issues and trees. More work is being done at the management level in
     “drilling down” within the overall statistics.




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