2015-08-18 Planning and Organisation Committee Agenda

PLANNING & ORGANISATION COMMITTEE MEETING AGENDA                                  18 AUGUST 2015


       The average wait time for our customers when phoning Council continues to improve
         over time, however there continues to be some months where the target of an average
         of 1 minute is exceeded. The month of June saw our best phone performance since
         we began keeping statistics.
       Customer indicators for processing times for various types of development applications
         have remained constant over the 3 month period with MCUs being the type of
         application which generally has the lowest percentage of completion times.
       The KPIs for building information requests and plumbing application processing times
         performed extremely well during the 4th quarter.

As part of continuous improvement, work has been done on refining our management and
Council KPIs to more provide more valuable data. KPIs will continue to be reported to
Council on a quarterly basis and are also analysed by the Leadership Team on a monthly
basis. To provide continuity, the attached KPIs are the same as have been reported during
the 2014/15 financial year. The refined KPIs will commence from 1 July 2015.


Previous Council Consideration

Nil.

Finance & Risk

Nil.

Consultation

External Consultation - Community & Stakeholder

Nil.

Internal Consultation

The details of each of the Operational Plan activities have been provided by relevant
Departments.

Departments/Sections Consulted:

       Community Services                         Planning & Infrastructure
       Disaster Management & Public Order         Building & Plumbing Services
       Waste & Environmental Health               DA Planning
       Community Facilities                       Strategic Land Use Planning
       Cultural Facilities                        Asset Design & Investigations
                                                  Asset Planning
                                                  Civil Operations
                                                  Environment

X      Executive Office                           Corporate Services
       Community Engagement                       Finance
       Customer Service                           ICT
X      Executive Support                          Procurement & Fleet
X      Governance                                 Property & Facilities
       Human Resources                            Revenue Services




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