MCU21.0193-Att 1 Acoustic Report

     7. Staff shall be educated about the requirements of the NMP and action required
        regarding complaints.

     8. The “Responsible Person” shall contact commercial tenants monthly to ensure that
        their contact details are available and there are no issues or complaints regarding the
        gym.

5.3.4.        Complaints
     1.    Commercial tenants in the immediate vicinity of the gym shall be provided with
          contact details of the “Responsible Person” in the event of a noise complaint.

     2. The “Responsible Person” shall maintain a log of all complaints with the following
        information:

               •    Time and date of the complaint.
               •    Contact details of the complainant.
               •    The source of the complaint including a description of the source and how it
                    was rectified or if further investigation is required by an acoustic consultant.

     3. In the event of a complaint, the “Responsible Person” shall respond in the appropriate
        and friendly manner and investigate the source. They will then take action to rectify
        the matter if the complaint is reasonable. During the process a log shall be kept to
        document the process.

     4. The “Responsible Person” shall regularly contact the complainant to advice on the
        progress or resolution of the noise issue and how it has been or will be resolved.

If the complaint is ongoing an acoustic consultant shall be engaged to determine any control
measures required.




Acoustic Works 2/8 Castlemaine St, P.O. Box 1271 Coorparoo DC QLD 4151 Phone (07) 3393 2222   Page 9