2021-02-09 Services & Organisation Committee Meeting Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                   9 FEBRUARY 2021


 Pros                                              Cons

 Moderate changes to service levels or delivery    Declining return on investment - High Capital and
 for customers (Business As Usual)                 Operating costs and declining usage

 No redundancy or redeployment of staff required   Continued challenges with maintaining skilled driver
                                                   operators (HC license required) who are also able to
                                                   provide library customer service

 Continued community access to large library       Continued issues with maintaining large vehicle
 collection and space for browsing and gathering

                                                   Very large vehicle with poor manoeuvrability – very
                                                   limited ability to visit other locations and trial new
                                                   stops

                                                   Some existing stops may not be able to be serviced
                                                   due to ongoing access issues e.g. Peregian Beach
                                                   and Sunrise Shops

                                                   Continued WH&S issues with library staff needing to
                                                   operate heavy vehicle

                                                   Significant legislative requirements and
                                                   responsibilities

Option 3 – Replace with Community Outreach Library Service Model
This option proposes to replace the current Mobile
of alternative service have begun with key stakeholders at the Federal School. Alternative Library
service with a combination of different library service elements including:
     A smaller, more versatile vehicle travelling around the shire on a weekly schedule
     Two library ‘book-vending’ kiosks, located at Pomona and Peregian
     Bulk library loans to partner organisations
     A suite of library programs and workshops hosted at community organisations throughout
       the shire
This option includes a number of service elements that would remain the same as current service
levels, including:
    A weekly service to Boreen Point, Cooran, Kin Kin, Noosa Junction, Peregian Beach,
      Pomona and Sunrise Beach where users can continue to borrow, browse, return and pick
      up reservations.
    A regular gathering place to meet and connect with friends though the weekly service
    The ability to use the service out of the weather i.e. walk inside the vehicle and the new
      alfresco area.
    Users would continue to have access to Wi-Fi and the internet
    The same friendly and professional staff would be available to provide personalised
      assistance and reader-advisory services.
Service elements that would change include:
    Improved access to library items through the new 24/7 library kiosks at Pomona and
      Peregian Beach.
    The ability to attend a library program outside of a library branch within local communities
    The new option to book the service to come to a community event or organisation.
    A new service for Federal that would better suit its needs. Initial discussions on the type
      services may include a bulk loan of library items and/or a schedule of programs suitable for
      the students learning needs.

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