2021-02-09 Services & Organisation Committee Meeting Agenda

 SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                    9 FEBRUARY 2021


BRANCH ACTIVITIES              RECENT ACHIEVEMENTS                                   CURRENT PRIORITIES                             THE NEXT QUARTER
                                Attended LGMA Governance Exchange                     Commissioner (OIC) best practice.              Enforcement Policy and present
                                  session.                                              Note - This is 80% complete.                   to Executive Team for
                                Attended online 2 day Governance Institute          Procurement activities for engaging a          endorsement.
                                  National Conference.                                  consultant to conduct Governance             Commence Insurance Renewal
                                Attended first internal Council Enforcement           Branch Review.                                 Process for 2021.
                                  Process Working Group and presented                 Preparing insurance claims quarterly         Update of Council’s Internal
                                  Council’s draft Compliance and                        reporting for Executive Team                   Litigation Tracker.
                                  Enforcement Policy and sought feedback                information.                                 Continue preparing draft Council
                                  from the group.                                     Preparing complaints quarterly                 Vexatious Complaints Policy.
                                Continued to provide risk advice to the               reporting for Executive Team                   Note - delayed due to other
                                  COVID-19 taskforce.                                   information.                                   priorities.
                                Roll out of privacy training refresh for all        Development of a project plan to
                                  staff completed October 2020.                         review how Council manages
                                Completed Governance Services Review                  personal information in accordance
                                  Project Plan and presented to Executive               with the Information Privacy Act 2009.
                                  Team for endorsement.
                                Completed 2020 Zurich Insurance Risk
                                  Survey & Audit of 3 Council sites –
                                  Tewantin Building, The J & Bicentennial
                                  Hall.
                                Undertook Governance Branch strategic
                                  planning session with team.

Business as Usual activities      25 insurance claims received* (increase of          Ongoing coordination of progress             Continue to process customer
                                    8 from last qtr); *Note – 22 public liability         reporting for Council’s Operational            operational transactions
                                    claims received - mainly for personal injury          Plan and Branch Plans.                         including: RTIs, complaints
                                    from slip and trips on Council footpaths (10).      Continue to network with Local and             (various types) and insurance
                                    3 Council Motor vehicle claims received.              State groups for best practice and             claims.
                                  9 Administrative Action Complaints                    process improvements.                        Ongoing coordination of certain
                                    received (increase of 8 from last qtr);             Continue to process insurance claims           legal cases on behalf of Council.
                                  4 Right to Information (RTI) applications             <$15,000 in compensation value.
                                    received (reduction of 1 from last qtr).            Participate and contribute to Executive
                                  1 legal case closed – case managed by                 Services’ Department Strategy.
                                    Director and Governance Advisor.                    Ongoing coordination of certain legal
                                  Ongoing advice and support to operational             cases on behalf of Council.
                                    teams on various matters including risk,
                                    governance and policy advice.




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