2021-02-09 Services & Organisation Committee Meeting Agenda

 SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                     9 FEBRUARY 2021


BRANCH ACTIVITIES                  RECENT ACHIEVEMENTS                                CURRENT PRIORITIES                            THE NEXT QUARTER
Community Engagement
Communications and Community          Weekly Mayor video continues to generate         Working with Corporate Services to          Ongoing monitoring to gauge
Engagement Strategy Review incl.        good engagement. Now a critical part of the        trial new software as part of Your Say        effectiveness of weekly Mayor
Review of branch services.              Communication and Engagement Strategy.             Noosa website which is to be utilised         Community Video.
                                      Your Noosa monthly double page spread              for the 21/22 Budget consultation.          Organise community
                                        in Noosa Today proving popular with              Transitioning staff to returning to           engagement discussion with
                                        general community. Plan to continue for            office-based work two days a week.            councillors.
                                        remainder of financial year.                     Implement Go Noosa publicity and            Produce more regular web
                                      Partnered with Community Development to            marketing campaign for Dec-Jan                sliders for website to change
                                        organize highly popular Connecting Noosa           period.                                       regularly.
                                        Christmas Convoy. Strong social media
                                        engagement & well received by community.
Website Management                    Website now operating effectively.               Implement meeting with Web Content          Conduct quarterly catch up of
                                      Continuing to provide assistance and               authors across council to review first        new Website Hierarchy Approval
                                        guidance on web improvements to staff.             year of web platform operation.               team.
                                                                                         Recorded an average of 68,376               Liaison with Customer Service
                                                                                           unique monthly visitors to Council            regarding migration of Ipan with
                                                                                           website between Oct & Dec.                    corporate website.
                                                                                         Review of current COVID pages and           Continue to focus on improving
                                                                                           content, as restrictions ease.                website pages content and links.
                                                                                         Three month visitation was 205,129          Ongoing review of content in
                                                                                           unique visitors – slight drop in              liaison with Web Authors.
                                                                                           visitation numbers on previous qtr,
                                                                                           likely due to Christmas festivities &
                                                                                           slowdown in council activities.
                                                                                         Positions Vacant and Landfill
                                                                                           Resource Recovery were the most
                                                                                           visited pages.
Social Media                          Growth continued across 3 key social             Plan to continue to develop a content       Increase content on Instagram.
                                        media platforms.                                   calendar for social media for                 Facebook now has scheduling
                                      Linkedin has now passed 5,000 followers,           December quarter.                             tool for Instagram.
                                        resulting in a 13% increase in numbers for       Review underway on current video            ecorded a 7% increase in
                                        the quarter.                                       editing software to determine whether         followers. Aim is to reach 3500
                                      Produced a timelapse video to                      upgrade required.                             followers by June 2021.
                                        commemorate completion of Orealla                                                              Implement a social media
                                        Crescent Bridge project.                                                                         community campaign to promote
                                      Facebook followers at 17,382.                                                                    positivity within Noosa
                                      Instagram followers at 3,277.                                                                    community.



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