2021-02-09 Services & Organisation Committee Meeting Agenda

 SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                   9 FEBRUARY 2021


BRANCH ACTIVITIES                  RECENT ACHIEVEMENTS                              CURRENT PRIORITIES                          THE NEXT QUARTER
Corporate E-newsletter promotion    Continued to deliver eNews fortnightly         Review current software and eNews         Look to produce a video to
                                      during the quarter. Number of subscribers        provider to ascertain a better option.      promote eNews subscriptions to
                                      now at 3249. This is a massive 28% jump                                                      use on social media and website.
                                      from previous quarter.                                                                     Resume to a monthly deliver of
                                    Open rate is quite reasonable and being                                                      eNews in January 2021, but may
                                      monitored.                                                                                   continue with fortnightly, if
                                                                                                                                   resourcing is possible.
                                                                                                                                 Redesign of eNews template to
                                                                                                                                   be investigated including a name
                                                                                                                                   change to Your Noosa eNews
Business as Usual activities          18 media releases prepared (as listed on       Deliver three Citizenship Ceremonies    Continue to promote and
                                        Council’s website)                               in November.                               enhance community education of
                                      Produced a Councillor Christmas video for      Preparation for Australia Day              Emergency Action Guide.
                                        social media. Strong engagement and              Citizenship Ceremony to be held at      Co-ordinate official opening event
                                        community reaction.                              the J Noosa.                               for Orealla Crescent Bridge in
                                      Delivered Get Ready preparation campaign                                                    February 2021.
                                        and Connecting Noosa campaigns,                                                          Maintain focus on producing
                                        including radio campaign on Hot91 & ZINC.                                                   short, quality videos to enhance
                                      Arranged ongoing publicity for Work4Qld                                                     council messaging.
                                        and Unite and Recover projects.
                                      Assisted in delivery of Emergency Action
                                        Guide launch in October.
Customer Service
Recruitment and Training            Recent team training conducted with LGAQ.      Recruitment and onboarding of casual      Recruitment of core group of
                                                                                       CSO positions                               casual CSO’s.
                                                                                     Training of CSO to upskill to counter
                                                                                       position as required.
                                                                                     Development of CSTL relief officers.
Review of Branch Policies             Performance plan KPIs set.                   Update Customer Service Cash                Ensure new or changed council
                                      BCP reviewed with COIVD in mind.               Handling Policy.                              policies are up to date on IP@N.
                                      Branch Plans and Risk register set
Continual CS intranet (iP@N)          Roll out open access IP@N pages to             Continue to review and update pages       Continue to add improvements to
improvements                            organisation.                                  Update iP@N request codes to match          iP@N pages.
                                      Review Animal & Health pages & generate          changing CiA request system as the        Create more videos displaying
                                        quiz in preparation for disaster period.         request types are still changing.           procedures.
                                                                                       Implement training videos on              Re-Promote open access use to
                                                                                         procedures into iP@N.                       the org.
                                                                                                                                   Review Customer Service BCP.



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