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2021-02-09 Services & Organisation Committee Meeting Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 FEBRUARY 2021
Page 96 of 100
OUR CUSTOMERS
Measure Measure
Number of requests received x month % of requests completed within target date x month
Purpose Purpose
Level of customer demand & whether service levels appropriate Indicator of whether service levels are satisfactory
2500 100%
2250 OO
2000 — 80%
oo ln f —_— ~ ost
1500 i a mange = +
1250 — Ee 60% .
1000
750 he | | |
=e “
oo 20% z.LC
0
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
@ All others @ Local Laws uw Parks 0%
Waste Management ™ Works Operations = Environmental Health July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
Comment Comment
Categories show the 'Work Groups’ that on average receive the highest number of
requests each month
Measure Measure
Average seconds of "wait" time in phone queue Number of planning applications decided within statutory timeframe
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
60 50
oe
Noe : tet |
° Oa NS "
*, oe? i
rT l 7 . |
a,e*
20 40 /|
Mey “te, ® % Sy Rap Tote,
0 Merry “eae, “Py,
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June tmmdNot decided October (not decided) -=-November (not decided)
Comment Comment
Data is for December 2020
2018/19 data is shown by dotted purple line. 2019/20 data is shown by black line
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