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2021-02-09 Services & Organisation Committee Meeting Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 FEBRUARY 2021
Page 97 of 100
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 FEBRUARY 2021
Measure Measure
Average processing time 10 day plumbing applications
% of building information requests completed within statutory time frame
Purpose Purpose
Service timeliness Level of activity & service
20
100%
“Seegunnst?”
80% 15
0, eS
60% 40
40%
5 =
20% —_
0% 0
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
Comment Comment
Legislation introduced on 1 July 2019 has reduced the statutory time from 20 days to 10
days
2018/19 data is shown by dotted purple line. 2019/20 data is shown by black line
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