Annual Report 2023-24

      Index of Figures and Tables




                                                                                                                                                                                                                               Appendices
      Index of Figures                                                                                             Index of Figures

      Figure             Description                                                                     Page      Figure             Description                                                                       Page

      Figure 1           Noosa Shire Map                                                                 27        Figure 26          Community Financial Report Figure 4 - Operating Revenue Sources                   191

      Figure 2           Quick Facts                                                                     28 - 31   Figure 27          Community Financial Report Figure 5 - Operating Expenditure                       192

      Figure 3           Corporate Planning and Governance Structure                                     68                           Community Financial Report Figure 6 - Comparative Statement of Financial
                                                                                                                   Figure 28                                                                                            193
                                                                                                                                      Position
      Figure 4           Organisational structure                                                        73
                                                                                                                   Figure 29          Community Financial Report Figure 7 - Cash and Debt Comparison                    193
      Figure 5           Key Performance Indicators                                                      136
                                                                                                                                      Community Financial Report Figure 8 - Non-Current Assets and Community
                                                                                                                   Figure 30                                                                                            194
      Figure 6           Our People                                                                      136                          Infrastructure

      Figure 7           Average Duration per lost time injury                                           136       Figure 31          Community Financial Report Figure 9 - Community Equity Movement                   195

      Figure 8           Council percentage of Local Government Workcare (LGW) contribution              137       Figure 32          Community Financial Report Figure 10 - Net Cash Flow Sources                      196

      Figure 9           Staff turnover as a percentage of all positions                                 137                          Community Financial Report Figure 11 -Financial Ratios 2023/24 (Actual) to
                                                                                                                   Figure 33                                                                                            197
                                                                                                                                      2033/34) Forecast
      Figure 10          Our Customers                                                                   138

      Figure 11          Number of requests received x month                                             138
284                                                                                                                                                                                                                            285
      Figure 12          Percentage of requests completed within target date x month                     138

      Figure 13          Average seconds of “wait” time in phone queue                                   139

      Figure 14          Number of development of applications decided within statutory timeframe        139       Index of Tables

      Figure 15          Number of plumbing applications decided                                         140       Table              Description                                                                  Page

      Figure 16          Number of plumbing of applications decided within statutory timeframe           141       Table 1             Council's Roles                                                             41

      Figure 17          Our Finances                                                                    141       Table 2             Council Services                                                            54 - 57

      Figure 18          Investment return 0.25% above benchmark (UBS Bank Bill Index)                   141       Table 3             Customer Service Interactions                                               61

      Figure 19          Rate arrears ratio <5%                                                          142       Table 4             Social Media Engagement                                                     64

      Figure 20          Working capital ratio >2 (times)                                                142       Table 5             Council Snapshot                                                            65

      Figure 21          Our Systems & Processes                                                         143       Table 6             Council Values (SPARC)                                                      67

      Figure 22          Percentage of requests for service that were lodged electronically              143       Table 7             Organisational Establishment                                                76




                                                                                                                                                                                                                               Noosa Council Annual Report 23/24
      Figure 23          Percentage of payments made electronically                                      143       Table 8             Employee Type                                                               76

      Figure 24          Community Financial Report Figure 1 - Financial Reporting elements              189       Table 9             Tenure of Employment with Council                                           76

      Figure 25          Community Financial Report Figure 2 - Operating Cost of Core Council Services   190       Table 10            Employee Gender Ratio                                                       76