Annual Report 2023-24

                                                                                                                                                                                                                                               Our Performance
      On Track Initiatives                                                                                               Disrupted Initiatives
      OP                                           Service / Manager                                                     OP                                           Service / Manager
              Initiative                                                Status   Comments                                        Initiative                                                 Status   Comments
      Ref                                          Responsible                                                           Ref                                          Responsible

      5.1.1   Develop and commence                 Community Services            Draft Customer Experience               5.1.3   Assess the community’s               Community Services             Delayed to FY24/25 pending
              implementation of a Customer         Director                      Program developed. Implementation               satisfaction with Council services   Director / CEO                 resource availability.
              Experience Program.                                                dependant on resourcing availability.           and Liveability score.                                              Note-relisted in the new FY24/25
                                                                                 Note-relisted in the new FY24/25                                                                                    Operational Plan
                                                                                 Operational Plan
                                                                                                                         5.2.1   Identify efficiencies in Council     Corporate Services             Utilities Analyst engaged and
      5.1.2   Investigate options for expanding    Community Services            Trial Customer Service desk at                  Utilities including water,           Director                       commencing 2-year analysis, review,
              Council Customer Service             Director                      Cooroy Library underway - due for               sewerage, electricity, gas,                                         and implementation program.
              operations beyond Tewantin                                         review in Nov 2024.                             to ensure cost effective and                                        Note-relisted in the new FY24/25
              administration building.                                           Note-relisted in the new FY24/25                efficient services in line with                                     Operational Plan
                                                                                 Operational Plan                                sustainability principles.

      5.4.5   Prepare for and commence             People & Culture              Preparations undertaken including       5.2.3   Develop Council’s Performance        Executive Officer              The development of the Framework
              the negotiation process to                                         representatives on the Bargaining               Measurement Framework.               Internal Audit                 is progressing. A review of service
              negotiate Council’s new certified                                  Team and identification of workplace                                                 & Corporate                    profiles including the identification
              Agreement.                                                         issues. Negotiations commenced in                                                    Performance                    of efficiency and effectiveness
                                                                                 September 2024.                                                                                                     measures was undertaken with the
                                                                                 Note-relisted in the new FY24/25                                                                                    Service Catalogue included in the
                                                                                 Operational Plan                                                                                                    FY24/25 Budget adoption process.
                                                                                                                                                                                                     Corporate Plan performance
      5.5.2   Implement actions to increase        Executive Officer             Progress to action recommendations
                                                                                                                                                                                                     measures/data being refined in
              the effectiveness of the Audit and   Internal Audit                from the review of the effectiveness
                                                                                                                                                                                                     preparation for reporting to Council.
              Risk Committee and the internal      & Corporate                   of the Audit and Risk Committee and
                                                                                                                                                                                                     Note-relisted in the new FY24/25
              audit function.                      Performance                   internal audit model underway with
                                                                                                                                                                                                     Operational Plan
128                                                                              the involvement of the Audit and Risk                                                                                                                         129
                                                                                 Committee.                              5.2.5   Finalise the Contract                Procurement                    Contract Management Framework
                                                                                 Note-relisted in the new FY24/25                Management Framework and                                            & suite of documents has been
                                                                                 Operational Plan                                develop an implementation plan.                                     finalised. Implementation Plan to be
                                                                                                                                                                                                     finalised in Q1 24/25.
      5.4.2   Develop a workforce planning         People & Culture              Workforce planning intiatives
                                                                                                                                                                                                     Note-relisted in the new FY24/25
              model and process and partner        Manager                       and opportunities continue to be
                                                                                                                                                                                                     Operational Plan
              with managers to undertake                                         identified and implemented, with
              workforce planning.                                                an organisational model scheduled       5.3.1   Develop a new ICT and                Corporate Services             New ICT Management leading
                                                                                 for design.                                     Digital Strategy to provide          Director                       development of new ICT and
                                                                                 Note-relisted in the new FY24/25                the foundation for technology                                       Digital Strategy. Baseline
                                                                                 Operational Plan                                requirements and digital                                            assessment complete.
                                                                                                                                 transformation over the next                                        Note-relisted in the new FY24/25
      5.5.3   Review and adopt a new Council       Governance                    Policy drafted and endorsed by
                                                                                                                                 5 years.                                                            Operational Plan
              Privacy Policy for our staff and     Manager                       Executive Team. New privacy
              community to strengthen our                                        reforms (Information Privacy and        5.4.1   Develop an appropriate               People & Culture               Delayed due to recruitment of
              governance framework.                                              Other Legislation Amendment Bill                capability framework/plan            Manager                        People & Culture Manager. This
                                                                                 2023) have been considered and                  (finance, systems and people)                                       action will progress in FY24/25.
                                                                                 incorporated in the draft policy.               that supports the Corporate Plan                                    Note-relisted in the new FY24/25
                                                                                 Note-relisted in the new FY24/25                objectives.                                                         Operational Plan




                                                                                                                                                                                                                                               Noosa Council Annual Report 23/24
                                                                                 Operational Plan
                                                                                                                         5.5.4   Seek endorsement of a future         Governance                     Implementation of technology
                                                                                                                                 technology solution for the          Manager / Executive            system is delayed. The corporate
                                                                                                                                 automation of corporate              Officer Internal               performance reporting component
                                                                                                                                 performance reporting, risk          Audit & Corporate              is the current priority for ICT and the
                                                                                                                                 management and governance-           Performance                    Executive Officer Internal Audit &
                                                                                                                                 related processes for Council                                       Corporate Performance.
                                                                                                                                 and commence implementation                                         Note-relisted in the new FY24/25
                                                                                                                                 of the preferred system/s.                                          Operational Plan