Annual Report 2023-24

      Theme 5




                                                                                                                                                                                                                                                       Our Performance
                                                                                                                            Complete Intiatives



      Excellence
                                                                                                                            OP                                            Service / Manager     Date
                                                                                                                                    Initiative                                                               Comments
                                                                                                                            Ref                                           Responsible           Delivered

                                                                                                                            5.3.3   Implement Noosa Libraries             Libraries             30/11/2023   Over 1,000 registered users and
                                                                                                                                    app to allow library members          Coordinator                        over 100,000 app interactions since
                                                                                                                                    to virtually manage their library                                        launching the app in November
                                                                                                                                    account, loans, and bookings.                                            2023.

                                                                                                                            5.4.3   Provide programs that support         People & Culture      30/06/2024   This is now operational through the
                                                                                                                                    the wellbeing of employees.                                              WHS team and the THRIVE Working
      Highlights                                                                                                                                                                                             Group.
      — Customer Service desk trial has commenced at Cooroy Library providing a face-to-face customer service
         option for hinterland residents.                                                                                   5.4.4   Review the Workplace Health           People & Culture      16/10/2023   Completed 16 October 2023.
      — Pilot Customer Experience training program commenced.                                                                      and Safety Policy and develop
                                                                                                                                    a new Workplace Health and
      — Strategic Land Review project underway to inform optimal decision making on Council landholding.
                                                                                                                                    Safety Management System
      — Induction of new Council.                                                                                                  Plan.
      — Organisational commitment to improve IT technical and cyber security.
                                                                                                                            5.5.1   Implement the Opportunity             Governance            30/06/2024   The Enterprise Risk & Opportunity
      — Delivery of Capital Works Projects with highlights including, Noosa Heads, Dog Beach Sand Nourishment                      Risk Management Policy and            Manager / Executive                Management Framework (EROMF)
         Works; Noosa Heads, Garth Prowd Bridge – Renewal; Sunshine Beach, Belmore Tce - Pathway Renewal;                           Framework with a focus on             Officer Internal                   was implemented in August 2023.
         Noosaville – Noosaville Library – Public Amenities Upgrade.                                                                Council’s strategic risks and         Audit & Corporate                  Two Risk & Opportunity workshops
                                                                                                                                    working with the organisation to      Performance                        to train staff in the use of the EROMF
      — Community engagement on the Noosaville Foreshore Infrastructure Master Plan with significant and diverse
                                                                                                                                    identify and mitigate against risks                                      were held in September 2023 and
         reviews received from the community.                                                                                       and strengthen risk management.                                          May 2024. EROMF support provided
                                                                                                                                                                                                             to operational teams for 19 projects
                                                                                                                                                                                                             and to all major projects of the
126                                                                                                                                                                                                                                                    127
                                                                                                                                                                                                             2024/25 capital works program.
       Complete Intiatives
                                                                                                                            5.5.5   Plan for the local government         Executive Officer     30/06/2024   Successful completion of Elections
       OP                                          Service / Manager    Date                                                        elections in March 2024 and the       Coordination &                     2024 and full induction program was
               Initiative                                                            Comments
       Ref                                         Responsible          Delivered                                                   induction of the new Council.         Support                            undertaken for the new incoming
                                                                                                                                                                                                             Mayor and elected members
       5.2.2   Review the long-term financial      Corporate Services   30/06/2024   New Financial Plan adopted with
                                                                                                                                                                                                             including full briefings from each
               plan with enhance linkage           Director                          2024/25 Budget as part of Phase
                                                                                                                                                                                                             directorate, training by LGMA and
               on key future strategies                                              1. Future phases of work during
                                                                                                                                                                                                             Office of the Independent Assessor,
               including the Corporate Plan,                                         2024/25 will update the Financial
                                                                                                                                                                                                             QRA and State Government
               the new Capability Plan, Asset                                        Plan to incorporate Revenue
                                                                                                                                                                                                             departments.
               Management Plans and other key                                        Diversification Plan and AMPs.
               Council strategies and master                                                                                5.6     Implement the new Community           Communication         30/06/2024   Framework adopted and operational.
               plans.                                                                                                               Engagement Policy and                 & Community                        Training conducted in May 2024
                                                                                                                                    Framework and increase the            Engagement                         with 20 engagement ambassadors
       5.2.4   Review sustainability and           Corporate Services   30/06/2024   New Sustainability Indicators
                                                                                                                                    capabilities of engagement                                               across the organisation. Further
               reporting practices which are       Director                          reviewed and implemented as part
                                                                                                                                    ambassadors throughout the                                               progress of this initiative to occur in
               appropriate to council and                                            of the 2024/25 budget.
                                                                                                                                    organisation through training and                                        next 12 months.
               in accordance with statutory
                                                                                                                                    collaboration to ensure better
               requirements.




                                                                                                                                                                                                                                                       Noosa Council Annual Report 23/24
                                                                                                                                    outcomes when conducting
      5.3.2    Implement license plate             Local Laws &         30/06/2024   Procurement of the vehicle,                    CE on projects and initiatives
               recognition in Local Laws parking   Environmental                     LPR technology, systems, and                   to build organisational and to
               management.                         Health                            communications plan complete. LPR              deliver best practice community
                                                                                     systems implemented 20 April 2024.             engagement.
                                                                                     Final configuration being completed.
                                                                                                                            5.9.2   Deliver library services and          Libraries             30/06/2024   Approximately 1,000 people have
                                                                                     Project has been subject to slight
                                                                                                                                    activities beyond library branches    Coordinator                        had the opportunity to engage
                                                                                     delays due to ICT integration and PR
                                                                                                                                    and into community settings.                                             with the various library literacy and
                                                                                     challenges. Scheduled to ‘Go Live”
                                                                                                                                                                                                             learning programs provided within
                                                                                     on 22 July 2024.
                                                                                                                                                                                                             community settings this past year.