Annual Report 2023-24

                                                                                                                            Our Systems & Processes




                                                                                                                                                                                                                                              Our Performance
      Measure: Rate arrears ratio <5%
      Purpose: Measures the efficiency of Council’s collection of rates and charges                                         Measure: % of requests for service that were lodged electronically
                                                                                                                            Purpose: Identify growth of online services
      15%


                                                                                                                             60%



      10%
                                                                                                                             50%



                                                                                                                             40%

      5%                                                                                                     2023/24
                                                                                                                             30%
                                                                                                             2022/23

                                                                                                                             20%                                                                                               Email (incl.
                                                                                                             2021/22
      0%                                                                                                                                                                                                                       resquests
             July    Aug    Sept    Oct    Nov    Dec     Jan     Feb    Mar     Apr     May     June                                                                                                                          via mobile
                                                                                                                                                                                                                               application
                                                                                                                             10%

                                                                                                                                                                                                                               Online
      Commentary: Rates arrears are in line with performance for the previous 6 and 12 monthly cycles. Where                                                                                                                   request
      appropriate recovery action will be taken.                                                                                  0
                                                                                                                                       July    Aug    Sept    Oct    Nov    Dec    Jan    Feb    Mar    Apr    May    June



                                                                                                                            Commentary: Online request lodgement has grown as an interaction channel for customer use, with Snap
      Measure: Working capital ratio > 2 (times)                                                                            Send Solve growing in popularity.
      Purpose: Measures Council’s ongoing solvency
142                                                                                                                                                                                                                                           143

      8



                                                                                                                            Measure: % of payments made electronically
      6
                                                                                                                            Purpose: Identify growth of online services


                                                                                                                           100%

      4


                                                                                                                           80%



      2                                                                                                     2023/24
                                                                                                                           60%


                                                                                                            2022/23

                                                                                                                           40%
      0                                                                                                     2021/22
            July    Aug    Sept    Oct    Nov    Dec     Jan     Feb    Mar     Apr     May    June




                                                                                                                                                                                                                                              Noosa Council Annual Report 23/24
                                                                                                                           20%
      Commentary: The working capital ratio is tracking above Council’s target of 2 which indicates Council has strong
      liquidity so that we are able to meet financial obligations as they fall due. The decrease in ratio in September
                                                                                                                            0%
      relates to the finalisation of the 2023 annual financial statements, where $24.6 million in contract liabilities                July    Aug    Sept    Oct    Nov    Dec    Jan    Feb    Mar    Apr    May    June
      were recognised in relation to the advance payment of capital grant programs, specifically the Queensland
      Reconstruction Authorities funding of disaster restoration projects resulting from the February 2022 flood event.
      As a result, current liabilities have increased considerably compared to current assets. As these capital projects    Commentary: This KPI includes all payments made to Council via electronic means (including BPAY,
      are delivered, current liabilities will reduce resulting in an increase in Council’s working capital ratio.           direct debit, via Council’s website, at Australia Post outlets etc)