Annual Report 2019-20

          Noosa Shire Council                                                                                                                                                         2019 - 20 Annual Report



  Corporate Plan - Theme 5: Excellence as a Council                                                    •	Council introduced new online services to assist the community access information and conduct
                                                                                                          business including:
  Key achievements as we work towards our long term goal include:                                        •	a booking system which allows people to view availability of community spaces such as
  Specific Operational Plan Priorities                                                                      wedding areas and book and pay online
                                                                                                         •	online portal to search cemeteries records
  •	The Workforce Planning Strategy was finalised with two pilot projects undertaken.                   •	online calendar for library events
     Implementation will continue once COVID-19 implications are considered.
                                                                                                         •	improved mapping information
  •	Council has made significant progress transitioning to Technology One Ci Anywhere for Council’s
                                                                                                       •	Council successfully transitioned to remote working during the Covid-19 restrictions allowing many
     enterprise management system. Highlights include new online form options, online application
                                                                                                          services to continue to be provided to the community. Employees were supported through flexible
     lodgement, mobile inspection capability and the introduction of a new customer request system
                                                                                                          work arrangements and initiatives which focused on their health and wellbeing.
     to improve the customer experience and create internal efficiencies.
                                                                                                       •	Implementation of the Work Health and Safety System Management System Plan April 2020-March
  •	Council’s Communications Plan was reviewed and endorsed.
                                                                                                          2022 commenced to manage health and safety at work and help minimise the risk of injury and
  •	Local Government elections were conducted on 28 March 2020. The caretaker period during the
                                                                                                          illness from workplace operations.
     height of the coronavirus pandemic was capably managed and the new Council was provided
     with a comprehensive on-boarding process.                                                         •	Council introduced a “public question time” at its monthly Ordinary Meetings, in addition to
                                                                                                          livestreaming Council’s General Committee and Ordinary Meetings, as part of its ongoing
  •	Council continues to grow and support its staff through leadership/ supervisor development
                                                                                                          commitment to accountability and community engagement.
     programs and the employee training program.
  •	The 2019/20 leadership development program focused on continuous improvement and the              •	Noosa’s iconic Park Road Boardwalk was voted the best ‘Public Works Engineering Project in
     development of a strong, cohesive, high performing leadership team. Staff involved commended         Queensland’. The project won the top accolade at the Institute of Public Works Engineering
     the program for delivering genuine improvement in leadership capabilities and helping to             Australasia, Queensland Excellence Awards beating major projects from across the State.
     build stronger relationships. A pilot mentoring program commenced to provide an additional
     professional development avenue for emerging leaders.

  Other Initiatives to enable Council to achieve its goal for this theme

  •	Council’s corporate website
     underwent a redesign in
     December 2019 which provides
     a more contemporary looking,
     easier to use and mobile-
     responsive website. During 2019-
     20, 973,776 unique visitors used
     Council’s corporate website, a
     monthly average of 81,000.
  •	The use of social media platforms
     remained an integral part of
     council’s strategy to keep the
     community informed. Facebook
     followers on Council’s main
     page grew 86% to finish the
     year at 16,616 followers. A focus
     on building the LinkedIn page
     resulted in an 83% growth to
     3,707 followers.
  •	Regular community video
     updates helped improve communication and engagement with the community including Mayoral
     video updates as a key feature through the 2019 bushfires and 2020 coronavirus pandemic.

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