2022-04-12 Services & Organisation Committee Meeting Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                      12 APRIL 2022


9.    Separable Portion 2 – Managed Unified Communications Services.
This portion of the Contract provides the telecommunications infrastructure to allow Council to make
telephone calls, teleconferencing, video conferencing and instant messaging.
Optus’s submission is most favourable to Separable Portion 2 – Managed Unified Communications
Services based on their response demonstrating:
     Overall highest total score of price and non-price elements;
     Optus provides enterprise capabilities including online portals, extensive Australian based
      support services and a highly available design using data centres in both Melbourne and
      Sydney.
     Optus is a low-risk choice with experience providing similar services to other organisations
      including Redlands City Council.
10.   Separable Portion 3 – Managed Telephony and Services
This portion of the Contract provides mobile phone and associated services. Council has mobile
phone services with Telstra (224 services) and Optus (168 services). Mobile services are used for
mobile phones and systems including lift phones, monitoring septic tank and leachate systems, fire
alarm panels, security alarms, solar power system monitoring, surveillance cameras, backup
telecommunication links for Council offices, and tablet or laptop computers.
Optus’s submission is most favourable to Separable Portion 3 – Managed Telephony and Services
based on their response demonstrating:
     Overall highest total score of price and non-price elements;
     Optus has been the provider of mobile services to Council since 2018 with a fast and reliable
      network, quick provisioning of new services, responsive service including during the COVID-
      19 pandemic, easy to use online portals and proactive account management; and
     Optus is a low-risk choice with extensive experience providing these services to Council and
      government agencies including Redlands City Council and the City of Gold Coast.
Responses included proposals using Telstra, Optus and Vodaphone mobile networks. The networks
have their own coverage issues. There is a gap in mobile phone coverage at Kin Kin township for
Optus and Vodaphone where Telstra have coverage. The ICT branch experience is Optus provides
more reliable coverage and faster speeds in parts of the shire including at the Tewantin office, Noosa
North Shore Holiday Park, and Pomona waste transfer station. A Council mobile phone will use any
available mobile network for 000 emergency calls. Council does not have to use a mobile provider
exclusively and services could be selected to suit needs (for example, mobile services provided by
Council to the State Emergency Services remaining on Telstra), but Optus would be the default
provider with a goal of migrating mobile services to Optus.
11.   Separable Portion 4 – Managed Azure Services.
This portion of the Contract provides management of cloud computer processing and storage
infrastructure. This cloud infrastructure enables Council officers to logon to Council computers, store
electronic documents and run software applications used by the Aquatic Centre, The J, Leisure
Centre, Libraries and Noosa Community Care.
Codify’s submission is most favourable to Separate Port 4 – Managed Azure Services based on their
response demonstrating:
     Overall highest total score of price and non-price elements;
     Exemplary provision of these services to Council since 2019 including suggesting changes to
      reduce costs, providing expert urgent out of hours assistance, proactively improving Council’s
      cyber security and proactive account management; and
     Codify is a low-risk choice with extensive experience providing these services to Council and
      government agencies including the Queensland Department of Justice and Attorney-General.




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