2014-08-19 Planning & Organisation Committee Agenda - Pages 102-155

PLANNING & ORGANISATION COMMITTEE MEETING AGENDA                                                                                           19 AUGUST 2014


EXECUTIVE OFFICE

SECTION            RECENT ACHIEVEMENTS                          CURRENT PRIORITIES                                 LOOKING AHEAD
Human Resources       Finalisation of Directors and senior       Finalisation of position reviews and             Impacts of the new local government
                        manager contracts                            evaluations                                        industry award and negotiation of a new
                      Near completion of the review and          Development of HRM Strategy                        Certified Agreement
                        evaluation of all positions                Performance review process                       Implementation of new HRM system
                      Management of WH&S issues                  Integration of payroll system with the           Implementation of the learning and
                                                                     HR system (including kiosk)                        development program
                                                                                                                      Development of mentoring program
                                                                                                                      Development of a work force plan

Community             Drafting of the Community Engagement       CE      Policy    implementation     and         Implementation of the CE Policy and
Engagement (CE)         Policy                                       community engagement projects                      tools for engagement
                      Appointment of new CE Manager              Development of the CE Framework and              New website project plan development
                      Enhancement to Council’s website             toolkit
                      Development of Council’s Media Policy      Training of key staff in Bang the Table
                                                                   Finalisation of service review

Customer Service      Implementation of improved telephone       Call management                                  Continued focus on improving call wait
                        system                                     Development of customer service KPIs               times
                      Weekly reporting of call statistics                                                           Development of a Customer service
                                                                                                                        Charter and standards
                                                                                                                      Continued focus on e business
                                                                                                                        solutions

Governance            Review of delegations                      Finalisation of Policy review                    Finalisation of policy review
                      Risk management policy and framework       Involvement in Local Laws review                 Self-audit of governance practices
                        (subject to Council approval)              First meeting of Audit Committee and             Co-ordination of the Annual Report
                      Internal Audit Committee established,        finalisation of internal audit plan and          Internal Audit meetings and issues
                        members appointed and first meeting          engagement of internal audit service
                        planned

Executive Office      Implementation  of    new    meeting       Resolution of issues associated with the
Support                 management electronic system                 implementation of the new system
                                                                   Clarification of roles and responsibilities



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